Food Service/Customer Service
Aura hospitality and food service
Total years of experience :3 years, 1 Months
Promoted customer satisfaction by preparing food
according to standard recipes with modifications based on individual customer requirements.
Developed strong familiarity with product attributes and benefits to better communicate them to customers.
Provided cross-sell and up-sell product recommendations to customers.
Cultivated mutually beneficial customer relationships to enhance business growth.
Displayed extensive knowledge of food service industry and market trends.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Delivered targeted sales presentations to customers and prospects.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Hôtel, Rosa Beach, Tunisia.
1. Greet and seat guests in a courteous and efficient manner. 2. Present menus, make recommendations and take food and beverage orders accurately. 3. Communicate effectively with the kitchen and bor staff to ensure timely and accurate delivery of orders 4. Serve food and beverages to guests, making sure to adhere to proper serving etiquette and standards 5. Anticipate and fulfill guests needs, providing attentive and personalized service throughout their dining experience. 6. Handle guest inquiries and resolve any issues or complaints promptly and professionally. 7. Maintain cleanliness and organization of the dining area, including setting and clearing tables 8. Collaborate with team members to ensure smooth service and contribute to a positive work environment. 9. Uphold hotel and restaurant policies and procedures, including adherence to food safety and hygiene standards. 10. Assist in other tasks as needed to support the overall operations of the hotel restaurant Skills and Qualifications: -Proven experience as a waiter/waitress in a hotel or fine dining establishment. Excellent customer service and communication skills Ability to work well under pressure and prioritize tasks in a busy environment Strong attention to detail and a professional demeanor.
Knowledge of food and beverage items, including wine and cocktail service. Familiarity with point-of-sole
(POS) systems and basic math skills for handling payments. Flexibility to work evenings, weekends, and holidays as required.
Assisted 50+ dally customers with checkout, answering outstanding questions Reservations Collaborated
with 8 other cashiers, offering assistance to other teammates during busy times Managed inventory and
directed support staff to assist customers who asked for specific grocery items Recognised .
diplôme technically maintenance industry equivalent to Bachelor’s degree .
technically in electro and mechanics professional.
