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Mohamed Ahmed, IT Support Specialist

Mohamed Ahmed

IT Support Specialist·Advanced IT&Services

Saudi Arabia

Bachelor's degree, Management Information Systems (MIS)

Work experience

Total years of experience: 7 years, 1 months

IT Support Specialist

January 2026 - Present

Advanced IT&Services

Riyadh, Saudi Arabia

January 2026 - Present

• Managing Windows Server environments and enterprise IT infrastructure
• Administering Active Directory (user accounts, GPOs, permissions, domain management).
• Managing and configuring network infrastructure(TCP/IP, DNS, DHCP).
• Configuring and monitoring Firewall systems to ensure network security
• Administering Microsoft 365 (Exchange Online, user licensing, access control).
• Implementing and monitoring data backup solutions and recovery procedures.
• Provided onsite and remote IT support for servers, networks, and end-users.
• Installing and configuring Windows OS and company-specific applications.
• Troubleshooting complex system, network, and hardware issues.
Company industry:
Cyber & Network Security
Job role:
Information Technology

Senior IT Specialist

May 2022 - November 2025

Gama Construction

Cairo, Egypt

May 2022 - November 2025

• Administer and maintain enterprise Windows Server environments, including Active
Directory, DNS, DHCP, Domain Controllers, and File and Print Servers.
• Led IT operation for 5 concurrent projects Supporting 95+users.
• Implement and manage Sophos Firewall policies to enhance network security and access
control.
• Install, configure, and support engineering applications (AutoCAD, Civil 3D, Revit, SDK).
• Manage shared resources, assign user permissions, and enforce access policies.
• Provide Outlook and email system configuration and support for end users.
• Ensure regular data backups and system integrity across all servers.
• Deliver 24/7 infrastructure support, ensuring high availability and business continuity.
Company industry:
Construction & Building
Job role:
Information Technology

Technical Support Engineer

June 2021 - March 2022

Global Experiences Group

Cairo, Egypt

June 2021 - March 2022

• Took full ownership of reported technical issues, ensuring resolution within SLA timelines.
• Diagnosed and resolved hardware, software, and system-related problems.
• Installed, tested, maintained, and troubleshot Virdi time attendance and access control
systems.
• Performed OS installation, updates, and periodic maintenance for company devices.
• Supported and maintained internal networks to ensure optimal performance and customer
satisfaction.
Company industry:
IT Services
Job role:
Information Technology

IT Specialist

April 2020 - June 2021

Modern Technical Systems (MTS)

Cairo, Egypt

April 2020 - June 2021

• Installed and managed structured network infrastructure for multiple client sites.
• Worked on low-current systems including CCTV, access control, video surveillance, and
fire alarm systems.
• Deployed and configured mobile network signal boosters.
• Provided on-site and remote technical support for hardware and software issues.
• Collaborated directly with clients to gather requirements and deliver tailored IT solutions.
• Supported project execution both inside and outside Cairo.
Company industry:
Accounting
Job role:
Information Technology

IT Help Desk Engineer

March 2019 - April 2020

Business News (Daily News Egypt & Alborsa)

Cairo, Egypt

March 2019 - April 2020

• Provided first and second-level IT support for users and systems.
• Configured and managed Cisco routers, switches, and Windows environments.
• Managed server shares, user access rights, and load balancer configurations.
• Monitored systems, ensured data backup, and maintained service availability.
• Delivered 24/7 IT support to ensure uninterrupted operations.
Company industry:
Business Support Services
Job role:
Information Technology

Education

Higher Institute of Optics Technology

January 2017

January 2017

Bachelor's degree, Management Information Systems (MIS)

Egypt

Skills

Information Systems
Expert
Information Systems
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Active Directory
Expert
Active Directory
Expert
Windows Server
Expert
Windows Server
Expert
سرعة حل المشكلة
Expert
سرعة حل المشكلة
Expert
اجتماعي
Expert
اجتماعي
Expert
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CISCO NETWORKING
Intermediate
CISCO NETWORKING
Intermediate
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
DISASTER RECOVERY SOLUTION
Intermediate
DISASTER RECOVERY SOLUTION
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
FIREWALL
Intermediate
FIREWALL
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate
Desktop Support
Expert
Desktop Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Support
Expert
Technical Support
Expert
Installation
Expert
Installation
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
Project Management
Expert
Project Management
Expert
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
Network Systems
Expert
Network Systems
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Microsoft Azure AZ-104
MCSA
CCNP Enterprise
CCNA Enterprise (200-301)
Microsoft Azure AZ-104
MCSA
CCNP Enterprise
CCNA Enterprise (200-301)
Microsoft Azure AZ-104
MCSA
CCNP Enterprise
CCNA Enterprise (200-301)
ccna
Training
Mcsa
In work
Azure 104
Mohamed Zohdy
ccnp
Ahmed Tawfik