E-Commerce Assistant Manager
عيسى حسين اليوسفى
Total years of experience :6 years, 6 Months
— Led a team of customer service representatives, providing guidance and support. — Handled customer inquiries and concerns across various communication channels. — Resolved customer complaints and issues, ensuring high satisfaction levels. — Implemented and maintained customer service standards and procedures. — Collaborated with teams to address customer-related concerns and enhance experience. — Oversaw order processing operations for accuracy and efficiency. — Monitored order status and tracked shipments for timely delivery. — Coordinated with warehouse and logistics teams for inventory management. — Managed order cancellations and modifications in compliance with company policies. — Identified and implemented process improvements for streamlined operations. — Managed the complaints process, investigating and resolving issues effectively. — Handled product returns and exchanges, ensuring policy adherence. — Processed customer refunds accurately and promptly. — Analyzed return and refund data to minimize issues and improve processes. — Ensured on-time and accurate order shipments. — Optimized inventory management and order picking processes. — Monitored order fulfillment metrics and implemented efficiency strategies. — Improved order fulfillment processes to reduce errors. — Generated reports on key operational metrics for performance evaluation. — Analyzed data to identify areas for improvement and developed action plans. — Provided insights and recommendations to senior management based on analysis. — Managed customer service, logistics, and online transaction reconciliation with Finance.