Total Years of Experience: 5 Years, 1 Months
August 2008
To October 2012
Quality Assurance specialist
at شركة اتصال الدوليه
Location :
Egypt - Cairo
1-Make daily monitoring on customer service representatives
2-Perform daily coaching follow up on the customer service representatives critical issues
3-Reporting daily the voice of the customers and recommend the needed actions (Corrective or preventive actions)
4-Reporting weekly and monthly to the operation department management the Quality analyses reports for all the customer service representatives and their upper management
5-Reporting weekly and monthly the calibration report
6-Reporting weekly and monthly to the operation department management our findings and our recommendations
2-Perform daily coaching follow up on the customer service representatives critical issues
3-Reporting daily the voice of the customers and recommend the needed actions (Corrective or preventive actions)
4-Reporting weekly and monthly to the operation department management the Quality analyses reports for all the customer service representatives and their upper management
5-Reporting weekly and monthly the calibration report
6-Reporting weekly and monthly to the operation department management our findings and our recommendations
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