Customer Service Manager
kawader
Total years of experience :10 years, 3 Months
Supervise day-to-day operations in the customer service
department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and
standards.
• Develop customer satisfaction goals and coordinate with the
team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service
activities and discussions.
• Assess service statistics and prepare detailed reports on your
findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service
department.
• Stay informed on the latest industry techniques and methods.
• Managing a large number of incoming calls and emails.
• Communicating with internal teams to discuss sales targets.
• Resolving problems and disseminating advisories and
warnings
• Answering phones from customers professionally and
responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding
product sales to customer service problems.
• Identifying, escalating priority issues and reporting to the highlevel management.
• Following up complicated customer calls where required.
• Obtaining and evaluating all relevant data to handle
complaints and inquiries.
• Recording details of comments, inquiries, complaints, and
actions taken
• Communicate with customers
• Problem Solving
• Sales Coordinator
• Achieving the highest sales rate for 4 consecutive months