مشرف اداري
المواساة للخدمات الطبية
Total years of experience :7 years, 4 Months
مشرفة مركز اتصال ذو خبرة واتمتع بسلوك احترافي وممتاز
ومهارت الاتصال و التعامل مع الآخرين. ماهر في تقييم العملاء اللفظي والكتابي
الاتصال بالوكلاء أثناء تدريبهم على النجاح في تنفيذ خدمة متميزة للعملاء.
قادر على اكتساب المعرفة بالمنتج بسرعة
Listened to calls either recorded live or side-by-side while communicating feedback.
* Evaluate and development 6 branches calls.
* Identified calls failing to meet predefined standards and identified the problem and meet the KPI
* Implemented agent training and coaching initiatives.
* Understood the priority of the organization and evaluated call behaviors for regulatory
compliance, cross-selling, and adherence to policy.
* Provided customer feedback and internal compliance feedback to management.
Call Center Agent provides customer service by giving response to the inquiries of the
customers. Booking, Reschedule, Cancel appointment, and also do survey and meet the
customer satisfaction and needs
courses: OVER 6 YEAR PHOTOGRAPY EXPERIENCE