Nouha Issa, Admin Officer

Nouha Issa

Admin Officer

Adra organization

Location
United Arab Emirates - Sharjah
Education
Master's degree, Administration And Business Administration
Experience
12 years, 9 Months

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Work Experience

Total years of experience :12 years, 9 Months

Admin Officer at Adra organization
  • Syria - Damascus
  • December 2019 to July 2021

Procurement Tasks: Define the required suppliers, review all procurement requests and
contracts, purchase orders, payment requests related to office (materials, equipment,
stationary…) based on project needs during all phases and manage the needed quotations
analysis and evaluation sheets, tenders’ invitations, based on procurement policies and
procedures. Participate in procurement review committee and prepare related meeting of
minutes. Develop inventory and control system.
HR Tasks : create new Job descriptions, participate in new candidate’s recruitment cycle
and prepare analysis sheet to recruits the suitable one, ensure conducting required
orientations and collect all new employees required documents, and prepare IDs and
insurance cards, arrange for training coerces and staff attendance, review all contracts (
regular contract, service contract, daily workers, volunteers ), review monthly staff time
sheets and prepare volunteers -daily labor payments and staff monthly salary in coordination
with finance, develop the filling and control system based on HR policies and procedures .
Keep personal files, annual leave balances and sick records up to date; Follow up all expiring
HR contract dates.
- Logistics Tasks: ensure safe and legal operations of project vehicles, manage drivers and
prepare vehicles operations, fuel payments request, and services contracts, follow up
generator actions, prepare logistics requests quotation analysis sheet, check all records
related to vehicle log sheet and driver logbook.
- Food vouchers system : handle the printing request for food vouchers design ( prepare
suppliers analysis sheet, receive, check, prepare the related payments ), handle the
redeemed vouchers process ( Receive, verify, prepare the suppliers payments and related
reports in coordination with finance and meal team and project manager, supervise the
voucher archiving and filling )

HR Executive at Syriatel
  • Syria - Damascus
  • July 2017 to December 2019

Participate in the development, enhancement and implementation of human capital programs
and support the achievement of organization development objectives, handle HR activities
(organizational charts changes, job descriptions creation and review, create on job training
competencies framework, job Evaluation, Task Analyzing, the creation /update of HR matrices (
Access Right Matrix, Rotation Enrichment Matrix, career path Matrix, outdoor Matrix, IT assist
Matrix, create and update orientation presentation, Review & update HCM policies &
procedures ).

Customer Service Officer at بنك عَوده - سورية
  • Syria - Damascus
  • November 2008 to June 2017

Manage customer service needs and making marketing for bank's product and service,
execute banking transaction; manage accounts, Retail&Comercial loans, and electronic
local and international cards.

Education

Master's degree, Administration And Business Administration
  • at Svu
  • December 2014

 Making research about human resources management practices which is Human resources planning work analyzing and job descriptions, selection and appointment, human resources training and qualification, planning and career development, individual performance evaluation  Making research about management information systems for human Resources.  Making research about quality of training.  Making strategy-analyzing research. Which is including (Internal and external environment scanning - Strategy formulation strategy implementation Evaluation and control, using SWOT analyzing.  Making training presentation about project’s monitoring and evaluation.  Making research about measuring the applying of total quality Management concept, which increase quality of service and achieve employee’s satisfaction.  Making master's graduation project about the Latest methods of quality Management (Six Sigma) and making a study of the availability requirements Of the application of six sigma method at bank Audi Syria %My master degree 75

Specialties & Skills

Music Production
Purchase Contracts
International Organizations
HR Operations
Bank Relationship Management
مهارة التسويق الذاتي
مهارات التنظيم و التحليل
مهارة العمل على برامج اوفيس
مهارة قيادة الفريق
مهارة التواصل
مهارة التفاوض
Marketing
Administration
Minutes
Preparation
Microsoft Office
Management
Customer Service
Secretarial
Planning
Negotiation
Recruitment Operations
Sourcing
Performance Management
Problem Solving
Mass Recruitment
Oracle HR
Payroll
Onboarding

Languages

English
Expert
French
Beginner

Training and Certifications

ToT (Training)
Training Institute:
Reda center
Date Attended:
August 2014
Duration:
20 hours
Human development (Training)
Training Institute:
Reda center
Date Attended:
August 2014
Duration:
20 hours
Business process managment (Training)
Training Institute:
Syriatel
Date Attended:
June 2017
Duration:
20 hours

Hobbies

  • الغناء
    انتاج ثلاثة اغاني موجودة على قناة اليوتيوب احياء حفلات موسيقية في دار الاوبرا و المراكز الثقافية و البرامج التلفزيونية