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Huda Saif , مسؤولة نجاح العملاء

Huda Saif

مسؤولة نجاح العملاء·GAGA

Saudi Arabia

Bachelor's degree, ادارة اعمال دولية بالانقلش

Work experience

Total years of experience: 1 years, 9 months

مسؤولة نجاح العملاء

April 2025 - Present

GAGA

Khobar, Saudi Arabia •Remote

April 2025 - Present

التفاعل مع العملاء (Customer Engagement): بناء علاقات قوية وطويلة الأمد مع العملاء، والحفاظ على تواصل مستمر، ومتابعة نشاطهم والتواصل بشكل استباقي عند انخفاض التفاعل.

دعم العملاء (Customer Support): العمل كنقطة الاتصال الرئيسية لاستفسارات العملاء، وحل المشكلات بسرعة وفعالية.

التنسيق مع الفرق الداخلية (المبيعات، المنتج، العمليات): لحل مشاكل العملاء، وتحسين التجربة بشكل عام، وضمان تقديم خدمة سلسة ومتكاملة
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

مغطية مبيعات

March 2025 - Present

مذهلة العصر

Hail, Saudi Arabia

March 2025 - Present

• ( متاحة للعمل بأي وقت)
• مساعدة الزبائن في اختيار العبايات المناسبة حسب الذوق والمقاس.
• شرح الخامات، القصّات، والأسعار والعروض المتوفرة.
• تشغيل الكاشير وإتمام عمليات البيع.
• متابعة المخزون وإبلاغ الإدارة بالنواقص.
• الالتزام بساعات التغطية المطلوبة والتعاون مع فريق العمل
• اقناع الزبائن بطريقة محترفه
Company industry:
Fashion & Apparel

Marketing Specialist

March 2025 - Present

Azla Garments Trading Establishment

Eastern Province, Saudi Arabia

March 2025 - Present

• Planned and executed marketing and promotion strategies for Abaya products online.
• Boosted brand visibility and enhanced customer engagement on digital platforms.
• Conducted field visits to suppliers and evaluated fabric quality.
• Provided feedback to improve product selection based on market trends and customer
preferences.
• Supported social media content creation and campaign planning.
• Collaborated with the production team to align marketing with product quality and design
• Building and continuously
• developing an e-commerce store
Company industry:
Fashion & Apparel
Job role:
Marketing and PR

Marketing Specialist

January 2025 - May 2025

Rawae’ Atari Ajmal (Online Business)

Hail, Saudi Arabia

January 2025 - May 2025

-Launched and managed the online store.
-Added products and wrote compelling descriptions.
-Improved store visibility through SEO enhancements.
-Ran paid ads and marketing campaigns.
-Designed visuals and enhanced user experience.
-Handled customer communication and order fulfillment.
-Significantly increased website traffic in a short period.
Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Sales Management Department Customer Service CRM

October 2024 - February 2025

Alruwaishan Universal Trade & Agencies

Sanaa, Yemen

October 2024 - February 2025

• Provided customer service support using CRM tools.
• Tracked customer satisfaction and handled service requests.
• -Communication with Qatar Bank and Deal Finalization
• -Preparing weekly tasks for all staff and submitting daily reports to the CEO.
Company industry:
Fashion & Apparel
Job role:
Management

Internship

September 2024 - November 2024

Star Plus Company

Sanaa, Yemen

September 2024 - November 2024

• Assisted in supply chain planning and inventory coordination.
• Supported logistics tracking and process improvement initiatives.
• showed excellent teamwork, adaptability, and a proactive attitude.
• consistently delivering accurate and timely results.
• working on developing solutions for any issues that may impact the supply chain
• -Communicating with clients and arranging their appointments
Company industry:
Medical & Healthcare Equipment
Job role:
Accounting and Auditing

Education

Lebanese International University.

November 2024

November 2024

Bachelor's degree, ادارة اعمال دولية بالانقلش

Yemen

Skills

تخطيط الأنشطة البيعية
Expert
تخطيط الأنشطة البيعية
Expert
Persuasion Skills
Expert
Persuasion Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Marketing Support
Expert
Marketing Support
Expert
Administrative Assistance
Expert
Administrative Assistance
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
AGILE MANAGEMENT
Intermediate
AGILE MANAGEMENT
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
IDEATION
Intermediate
IDEATION
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Sales Growth
Intermediate
Sales Growth
Intermediate
Administration
Intermediate
Administration
Intermediate
Management
Beginner
Management
Beginner
Sales
Expert
Sales
Expert

Languages

English
Expert

Training and Certifications

Certifications
Entrepreneurship Training Program
ICDL Course – Computer Literacy