هيثم داود

Assistant manager at Al Sayer rental car

• My current job since April 2009

Supervision on providing excellent customer service
• To Follow-up workflow inside Al Sayer Garages.
• To Follow-up insurance issues with the insurance company.
• Handling the customers complaining in satisfied way.
• Controlling the driver movement and organize their tasks.
• Organize the customer service appointments as door to door service.
• Coaching, directing and supporting the team to achieve the company targets.
• Handlings breakdown service 24 hours.
• Handling the team affairs (vacation plan- Roster- daily operations)
• Reporting to operation manager.

Fleet Controller at Hertz

• Kuwait
• October 2007 to April 2009

To ensure that Rental vehicles is in perfect condition and ready for use.
• Provide the assistance to company branches by provide vehicles for them.
• Delivering the new vehicles and spreading them to the company outlets.
• Handlings breakdown service 24 hours.
• Controlling the C+D service.
Basic CV template by reed.co.uk

Cashier at Al Ghonaim Trading company

• Kuwait
• March 2006 to May 2007

Counter Staff at Al Muzaini Exchange Company

• Kuwait
• December 2004 to February 2006