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Sabah Ghalayini, customer service agent

Sabah Ghalayini

customer service agent·whish money

Lebanon

Bachelor's degree, MANAGEMENT INFORMATION SYSTEM

Work experience

Total years of experience: 6 years, 7 months

customer service agent

January 2025 - Present

whish money

Beirut, Lebanon

January 2025 - Present

Company industry:
Banking

Service Representative

February 2024 - January 2025

KITCO Company,

Al Kuwait, Kuwait

February 2024 - January 2025

• Responded to customer inquires via phone, email, chat.
• Resolved complaints and provided solutions in a timely manner.
• Promoted company products/services based on customer needs.
• Handling high call volume while meeting performance targets.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

People Operation

January 2023 - January 2024

whish money

Beirut, Lebanon

January 2023 - January 2024

Company industry:
Banking
Job role:
Management

Accounting

January 2021 - January 2022

GRAZE BURGER

Beirut, Lebanon

January 2021 - January 2022

• Recorded and categorized expenses, ensuring compliance with financial policies.
• Managed inventory, cash flow, and income statements, reducing discrepancies by 15%.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Call Center

January 2021 - January 2021

GRAZE BURGER,

Beirut, Lebanon

January 2021 - January 2021

• Took calls from customers, answered questions, or addressed any concerns they may
have.
• Handled inbound and outbound calls to and from customers.
• Listened to customers needs or issues and provided helpful solutions to their problems.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Manager

January 2016 - January 2018

MCDONALD’S,

Beirut, Lebanon

January 2016 - January 2018

• Effectively managed employee performance, including appraisals, support, training, and
discipline.
• Developed and maintained a safe work environment to meet all health and safety
standards.
• Provided training, orientation, and guidance to all team members.
• Achieved Crew of the Month award five times.
• Demonstrated detailed knowledge of McDonalds POS systems.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

LEBANESE INTERNATIONAL UNIVERSITY

July 2024

July 2024

Bachelor's degree, MANAGEMENT INFORMATION SYSTEM

Lebanon

Shakib Arslan School

January 2024

January 2024

High school or equivalent, "Economic and Sociology

Lebanon

Skills

Operation
Intermediate
Operation
Intermediate
Production
Beginner
Production
Beginner
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
excel
Intermediate
excel
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Sales
Intermediate
Sales
Intermediate
Project Management
Beginner
Project Management
Beginner
Management
Intermediate
Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Dynamics
Beginner
Microsoft Dynamics
Beginner
SQL
Beginner
SQL
Beginner
Business Analysis
Beginner
Business Analysis
Beginner

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Certificate of Participation of Mobile and Computer Maintenance–
Certificated Data Analyst