Dana Musa

• Help the district manager with all his work.
• Preparing the daily schedule for the district manager.
• Arranging appointment and interviews for bank
employee and the new employee.
• Send work emails to bank branches and for the internal
departments in the bank.
• Preparing annual goals for bank branches employee.
• Make weekly, monthly, and annual statistics on the bank
branches achievement.
• Make procedures in order to open a new bank branch
and to open automatic machines (ATM).
• Dealing with customers complaints.
• Giving opinion on branches retail loan and reporting that
for the district manager.
• Preparing employee transfer latter between branches and
the general management.
• Prepare recommendation for the district manager about
branches cases.
• Follow up the branches in some cases, for example
sending the new accounts to account centralization
department.
• Customer relationship management CRM.
• Dealing with human resources department about the
bank employees.
• Setting standards or criteria for evaluating bank
employees.
• Solve the problems that facing the bank branches with
bank departments.
• Print out all the reports related to daily work.
• Arrange the annual vacations and leaves for branches
managers.
• Set plans for emergency cases.
• Directing orders issued by the district manager to branch
managers.

• Operates computer terminal or personal computer to
process account activity, determine balances and resolve
problems within given authority.
• Responsible to review daily deposit work of each teller
outside of their deposit limits.
• Directs staff in reconciling and researching teller differences
as it relates to general ledger accounts
• Assists in the development of policies and procedures to
ensure adherence to state and federal regulations and to
meet standard bank operating guidelines.
• Ensures all related paper and electronic file systems are
maintained so that necessary documents can be found easily,
and documentation are consistent and complete.
• Provide coaching and development plans to front-line staff.
• Manage all types of cards (credit, debit card), And cheque
books.
• Responsible of ECC cheques and Under collection cheques.
• auditing daily transactions reports.
• Authorized signature of the Bank.

• Establish good Relations with customers in order to develop
the Retail clients base of the Branch.
• Achieving the Branch Target in Coordination with the
Branch Manager.
• Generating Performance Reports about the Achieved
Target.
• Conducting Staff Meetings Concerning the Branch
Performance On a weekly Basis and suggesting tools to raise
the branch performance achievement.
• Applying personal loans, car loans and housing loans within
the procedures and Policies of Granting.
• Cross-selling.
• Following up the due amounts related to the branch
accounts.
• Supervising implements adopted policies and procedures to
enhance performance and level of service provided to clients
in the Branch.
• Branch quality coordinator.
• Follow up All Types of Exceptions and Notes on accounts.
• Follow up All Types of blocks on accounts.

• Facilities issue (branch Loan Officer).
• Corporate Facilities Officer.
• Letter of Guarantee, Letter of Credit & Bill of Collection
Officer (requesting, issuing and follow up). For both retail
and corporate customers.
• Issuing all types of certificates of deposit.
• Issuing all types of financial certificates.

• Request and submission of cheque books.
• Request and submission all types of debit cards.
• Holed and reset cheque collection from customers.
• Checking & helping our clients by giving them their account
statements.
• KYC.
• Opening new account for our new clients.
• Issuing & Submission All types of transfers (local,
international, western Union).

• Assisting customers with processing transactions, such as
deposits, withdrawals, or payments.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information
related to transactions, bank supplies, and customers.
• Maintaining and balancing cash drawers and reconciling
discrepancies.
• Packaging cash and rolling coins to be stored in drawers or
the bank vault.