Milana Madsen

Business Solution Designer and Sales Specialist for ERP solutions in Saudi Arabia

Provided high-level administrative and executive support to the CEO of a fast-paced legal consulting firm. Managed complex calendars, coordinated international travel arrangements, and handled confidential correspondence with discretion and professionalism. Acted as a key liaison between the CEO, clients, and senior stakeholders, ensuring smooth communication and efficient workflow. Prepared reports, presentations, and legal documentation, while maintaining strict attention to detail. Oversaw office operations, organized meetings, and supported strategic initiatives, contributing to the overall efficiency and success of the executive office.

Dynamic financial professional with four years of experience in Dubai's prestigious
Financial District, managing relationships with High Net Worth Individuals (HNWIs) at a
leading private bank. Expertise spans comprehensive investment products, real estate
investment structuring, premium banking services, and holistic business solutions. Adept at
navigating the unique financial landscape of the Middle East, offering clients tailored
strategies that align with their wealth preservation goals, business interests, and regional
investment opportunities. Known for delivering exceptional service with cultural sensitivity
and a deep understanding of global financial markets.
HNWI Portfolio Management: Served as the primary relationship manager for a portfolio of
High Net Worth Individuals, offering personalized banking, investment advisory,
and wealth management solutions within one of Dubai's most prestigious
financial hubs. Investment
Product Expertise: Advised clients on a wide spectrum of investment vehicles, including
equities, fixed income, structured products, mutual funds, and alternative
investments. Developed tailored investment strategies based on individual risk
profiles, liquidity needs, and long-term financial objectives.
Real Estate Investment Advisory: Specialized in guiding clients through Dubai's dynamic
real estate market, providing insights on property investment opportunities, off-
plan projects, and portfolio diversification through real estate assets.
Coordinated with legal and property experts to facilitate seamless transactions.
Comprehensive Banking Services: Managed all aspects of premium banking, including
multi-currency accounts, credit facilities, wealth structuring, and international
wealth transfers. Ensured efficient execution of complex banking transactions
while adhering to UAE Central Bank regulations and global compliance
standards.
Holistic Business Solutions: Collaborated with HNWI entrepreneurs and business owners to
deliver integrated business solutions, including corporate banking services,
trade finance, working capital management, and succession planning. Acted as
a bridge between personal wealth management and commercial banking
needs.
Regulatory Compliance: Maintained thorough knowledge of UAE financial regulations,
DIFC framework, and international compliance standards (AML/KYC). Ensured
all client dealings were conducted with the highest level of integrity and
regulatory adherence.

Results-driven banking professional with six years of a managing portfolios of premium Demonstrated
expertise in building and nurturing long-term client relationships through trust, discretion, and
financial acumen. Deep understanding of banking processes, regulatory frameworks, and
compliance standards. Proven ability to identify client needs, offer tailored financial solutions,
and ensure a seamless banking experience while strictly adhering to institutional policies and
risk management protocols.
Client Relationship Management: Cultivated and maintained strong, trust-based relationships
with a portfolio of premium clients, serving as their primary point of contact for all
banking needs. Achieved high client retention rates through personalized service,
proactive communication, and a deep understanding of their financial goals.
Banking Process Expertise: Managed end-to-end banking operations for premium clients,
including account management, credit facilities, international transactions, and
wealth structuring. Ensured all processes were executed efficiently, accurately,
and in full compliance with bank policies.
Regulatory Compliance & Risk Management: Maintained an up-to-date, comprehensive
knowledge of banking regulations, anti-money laundering (AML) protocols, and
KYC (Know Your Customer) requirements. Successfully navigated complex
regulatory landscapes to ensure all client activities remained compliant and
within risk tolerance levels.
Financial Advisory & Cross-Selling: Analyzed client portfolios to identify opportunities for
optimized banking solutions, including high-yield savings, investment products,
and credit options. Collaborated with internal product specialists to deliver
tailored financial strategies that met both client objectives and bank targets.
Operational Excellence: Streamlined client onboarding and account servicing processes,
reducing turnaround times while maintaining rigorous adherence to internal
controls and regulatory standards.

2013 - Nov 2015 Hermes boutique
Copenhagen, Denmark
Elegant and detail-oriented fashion professional with experience at Hermès, the pinnacle of
French luxury craftsmanship, in the Copenhagen store. Recognized for building warm,
enduring relationships with a discerning clientele through exceptional communication skills,
discretion, and a genuine passion for service. Deeply knowledgeable about the Hermès
brand heritage, product craftsmanship, and seasonal collections. Adept at providing
personalized styling advice that reflects the client's individual aesthetic while honoring the
maison's timeless elegance.
Client Relationship Cultivation: Developed and maintained loyal relationships with local and
international clients by providing a warm, welcoming, and highly personalized
boutique experience. Consistently recognized for anticipating client needs and
preferences, resulting in repeat business and lasting client trust.
Personal Styling & Consultation: Partnered with clients to curate wardrobes that reflect their
individual style, offering expert guidance across Hermès' ready-to-wear,
accessories, silk, leather goods, and fragrance collections. Ensured every
styling interaction reflected the brand's values of elegance, craftsmanship, and
understated luxury.
Brand & Product Expertise: Maintained an encyclopedic knowledge of Hermès' rich heritage,
iconic product lines (including silk scarves, leather bags, and watches), and
the artisanal craftsmanship behind each piece. Stayed abreast of seasonal
collections and limited editions to offer clients exclusive insights and
recommendations.
Exceptional Communication: Engaged with clients from diverse cultural backgrounds with
warmth, patience, and discretion. Skillfully navigated client inquiries, styling
preferences, and special requests with clarity and professionalism, ensuring
every client felt valued and understood.
Boutique Operations & Presentation: Supported the seamless daily operations of the
boutique, including visual merchandising, inventory management, and
maintaining the immaculate presentation standards expected of the Hermès
brand.