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Niveen Haj hasan , Senior Registration Assistant

Niveen Haj hasan

Senior Registration Assistant·UNHCR

Jordan

Bachelor's degree, Agricultural And Environmental Engineering

Work experience

Total years of experience: 18 years, 7 months

Senior Registration Assistant

January 2013 - Present

UNHCR

Amman, Jordan

January 2013 - Present

• Implemented UNHCR-compliant registration strategies for refugees and asylum seekers.
• Conducted registration and verification interviews ensuring data accuracy and confidentiality.
• Identified protection needs and referred cases to relevant protection and health services.
• Provided counseling on rights, procedures, documentation, and available assistance.
• Prepared registration reports and statistics to support planning and decision-making.
• Coordinated with protection units, partners, and service providers to ensure service continuity.
• Supported interpretation and translation to facilitate communication with diverse populations.
• Mentored new staff on registration tools, workflows, and UNHCR protocols.
Company industry:
Non-profit Organization
Job role:
Administration

**Senior Registration Assistant

January 2013 - December 2025

UNHCR

Amman, Jordan

January 2013 - December 2025

• Implement registration strategies and methodologies for persons of concern in line with
UNHCR standards.
• Conduct registration interviews, verify data accuracy, and ensure confidentiality of
sensitive information.
• Identify and refer individuals with specific protection needs to relevant units for timely
follow-up.
• Collaborate with protection and partner organizations to deliver assistance, identity
documentation, and services.
• Provide counselling to asylum seekers and refugees regarding rights, procedures, and
entitlements.
• Prepare reports and registration statistics, supporting data-driven planning and
protection interventions.
• Serve as interpreter and translator when needed, ensuring clear communication with
diverse populations.
• Contribute to team capacity-building, mentoring new staff on UNHCR registration
protocols.
Company industry:
Non-profit Organization

**Cabin Crew

January 2007 - January 2012

Hellenic Imperial Airways

Athens, Greece

January 2007 - January 2012

• Ensured passenger safety, comfort, and satisfaction on international routes.
• Delivered pre-flight safety briefings and maintained compliance with aviation safety
regulations.
• Managed onboard communication, conflict resolution, and customer assistance in high
pressure environments.
• Demonstrated strong teamwork, adaptability, and cultural sensitivity while representing
the airline globally.
Company industry:
Airlines

Cabin Crew

January 2007 - January 2012

Hellenic Imperial Airways

Athens, Greece

January 2007 - January 2012

• Ensured passenger safety in compliance with international aviation regulations.
• Delivered safety briefings and high-quality customer service on international flights.
• Managed onboard incidents and resolved conflicts in time-critical situations.
• Collaborated effectively within multicultural teams while representing the airline professionally.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

The University Of Jordan

June 2010

June 2010

Bachelor's degree, Agricultural And Environmental Engineering

Jordan

Public school

June 2004

June 2004

High school or equivalent, Applied And Mathematical Sciences

Jordan

Skills

Microsoft Office

Expert

CASE MANAGEMENT

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMPASSION

Intermediate

COMPOSURE

Intermediate

COUNSELING TECHNIQUES

Intermediate

CUSTOMER SERVICE

Intermediate

EMPATHY

Intermediate

HUMANITARIANISM

Intermediate

INTERCULTURAL COMMUNICATION

Intermediate

REGISTRATION

Intermediate

AGRICULTURAL ENGINEERING

Intermediate

CASE MANAGEMENT

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

COMMUNICATIONS

Intermediate

CONSULTING

Intermediate

DATA INTEGRITY

Intermediate

DECISION MAKING

Intermediate

IDENTITY AND ACCESS MANAGEMENT

Intermediate

INTERCULTURAL COMMUNICATION

Intermediate

PLANNING

Intermediate

AGRICULTURAL ENGINEERING

Intermediate

CASE MANAGEMENT

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

COMMUNICATIONS

Intermediate

CONSULTING

Intermediate

DATA INTEGRITY

Intermediate

DECISION MAKING

Intermediate

IDENTITY AND ACCESS MANAGEMENT

Intermediate

INTERCULTURAL COMMUNICATION

Intermediate

PLANNING

Intermediate

Customer Care

Expert

Airlines

Expert

Teamwork

Expert

Aviation

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
First Aid Certification – Basic emergency response and care.
Integrity Learning Course: COC Session – Code of Conduct and Professional Ethics.
Fundamentals of Identity Management and Registration (IMR)
First Aid Certification – Basic emergency response and care.
Integrity Learning Course: COC Session – Code of Conduct and Professional Ethics.
Fundamentals of Identity Management and Registration (IMR)
Introduction to International Public Sector Accounting Standards
Sexual and Gender-Based Violence (SGBV)
Fundamentals of Fraud and Corruption Awareness
ICT Information Security Awareness (InfoSec)
Handling Stress
Problem-Solving: Tools and Methods
First Aid Certification – Basic emergency response and care
Women's Security Awareness Training – Personal and workplace safety
Prevention of Sexual Exploitation and Abuse (PSEA)
Mental Health Awareness & Resilience
Integrity Learning Course: COC Session – Code of Conduct and Professional Ethics
Fundamentals of Identity Management and Registration (IMR)