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Mai Elgazzar , HR & Operations Manager

Mai Elgazzar

HR & Operations Manager·American University of Medical Sciences (AUMS)

Kuwait

Master's degree, ادارة الموارد البشرية

Work experience

Total years of experience: 10 years, 5 months

HR & Operations Manager

January 2026 - Present

American University of Medical Sciences (AUMS)

Al Fahahil, Kuwait

January 2026 - Present

• I manage HR and operational functions for administrative staff.
• I develop HR policies, procedures, and compliance frameworks.
• I support organizational structure, recruitment, and employee relations.
• I coordinate HR operations in alignment with academic standards and Kuwait Labour Law.

Company industry:
General Engineering Consultancy
Job role:
Human Resources and Recruitment

مدير الموارد البشرية والعمليات

October 2025 - Present

atlas

Al Asimah, Kuwait

October 2025 - Present

Company industry:
Motor Vehicle Passenger Transport

HR & Operations Consultant (Freelance)

October 2025 - January 2026

Hazel Salon

Al Asimah, Kuwait

October 2025 - January 2026

• I Delivered HR and operations consultancy services.
• I Led HR restructuring and process optimization.
• I Supported recruitment, onboarding, and daily HR operations.
• I Reviewed HR policies and personnel files.

Company industry:
Call Centers & Customer Care Outsourcing

HR Consultant (Freelance)

October 2025 - January 2026

Atlas Contracting Company

Al Asimah, Kuwait

October 2025 - January 2026

• I Provided HR setup and restructuring support.
• I Organized personnel files and employment documentation.
• I Assisted management with HR compliance and coordination.

Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Human Resources and Operations Manager

January 2024 - October 2025

Afthanayan Honey & Alkhubaizi

Al Kuwait, Kuwait

January 2024 - October 2025

Currently serving as the Human Resources and Operations Collaboration Manager at Althanayan Honey & Alkhubaizi, overseeing the
Analytical Thinking integration of HR practices and operational strategies to
enhance overall efficiency.
This role includes the development and implementation of
human resources policies, ensuring they align with
organisational objectives. Collaboration with various departments is essential to promote a healthy workplace
culture and to drive employee engagement initiatives. «Implemented HR policies that improved employee
retention by 15% within the first year. «Streamlined recruitment processes, reducing hiring time by 20% «Established training programs that increased employee performance metrics across the board. + Fostered a collaborative environment that led to
enhanced team productivity.
+ Managed employee relations effectively, resulting
in a significant decrease in workplace conflicts.

Company industry:
Food & Beverage Production

HR & Operations Manager

January 2024 - January 2025

Althanian Honey & Food Products

Al Asimah, Kuwait

January 2024 - January 2025

• I Managing HR and operational activities for FMCG business.
• I Handling recruitment, onboarding, and employee relations.
• I Supporting day-to-day operations and internal coordination.

Company industry:
Food & Beverage Production
Job role:
Human Resources and Recruitment

HR Manager & Operations Officer

January 2024 - January 2025

Al-Khubayzi Motorcycles

Al Asimah, Kuwait

January 2024 - January 2025

• I Managed HR operations and supported business operations.
• I Supervised personnel affairs, attendance, and payroll coordination.
• I Ensured compliance with company policies and local regulations.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Human Resources and Recruitment

Human Resources and Operations ManagerAutoman

January 2018 - January 2024

Logistics - Automan Helper General Trading Company

Al Farawaniyah, Kuwait

January 2018 - January 2024

In the role of Human Resources and Operations Manager at
Automan Logistics, responsibilities encompassed the
formulation and execution of HR strategies that aligned with
business goals. This position involved not only managing HR
functions but also ensuring operational excellence through
strategic planning. Regular assessment of HR initiatives was
performed to ensure continuous improvement and alignment
with best practices.
«Led a team of HR professionals, enhancing
departmental efficiency by 25%.
«Designed a comprehensive onboarding process
that improved new employee integration.
«Conducted training sessions that significantly
boosted staff skill sets and job satisfaction.
«Developed KPIs for HR functions, enabling better
tracking and evaluation of performance.
«Enhanced internal communication channels,
fostering a more inclusive company culture

Company industry:
Shipping

HR & Operations Manager

January 2018 - January 2024

Automan Helper General Trading & Automan Logistics

Al Asimah, Kuwait

January 2018 - January 2024

• I Led end-to-end HR operations and operational planning.
• I Managed recruitment, onboarding, and employee relations
• I Developed KPIs and HR reports.
• I Improved departmental efficiency and internal communication.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Marketing Officer

January 2016 - January 2018

KUBUCO Real Estate

Sharq, Kuwait

January 2016 - January 2018

• I Executed marketing strategies and campaigns.
• I Conducted market research and reporting.
• I Coordinated with sales teams and management.

Company industry:
Real Estate

Education

Arab Academy for Science, Technology & Maritime Transport

January 2026

January 2026

Master's degree, ادارة الموارد البشرية

Egypt

Arab Academy for Science.

December 2025

December 2025

Master's degree, Business Administration

Egypt

Advanced Academy

January 2008

January 2008

Bachelor's degree, Information Systems and

Egypt

Advanced Academy

January 2008

January 2008

Bachelor's degree, Management Information Systems and Business Administration

Egypt

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CROSS FUNCTIONAL INTEGRATION
Intermediate
CROSS FUNCTIONAL INTEGRATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
HR Management
Expert
HR Management
Expert
Payroll
Expert
Payroll
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
Employee Relations
Expert
Employee Relations
Expert
Recruitment
Expert
Recruitment
Expert
Management
Expert
Management
Expert
Training
Expert
Training
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Performance Management
Expert
Performance Management
Expert
Operation
Intermediate
Operation
Intermediate
HR Business Partnering
Intermediate
HR Business Partnering
Intermediate
Employee Engagement
Expert
Employee Engagement
Expert
HR Strategy
Intermediate
HR Strategy
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CRYPTOCURRENCY
Intermediate
CRYPTOCURRENCY
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
POLICY DEVELOPMENT
Intermediate
POLICY DEVELOPMENT
Intermediate
RESTRUCTURING BUSINESS
Intermediate
RESTRUCTURING BUSINESS
Intermediate
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert

Training and Certifications

Certifications
ماجستير اداره اعمال قسم الموارد البشريه
الاكاديميه العربيه للعلوم الإدارية والمالية والمصرفية
Dec 2025
Show credentials
Human Resources Essential
Mini MBA – Marketing & Sales Management