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Fatima Fariel  Abdelhafid , Hotel receptionist

Fatima Fariel Abdelhafid

Hotel receptionist·hôtel Mellissa oran

United Arab Emirates

Diploma, موظفة إستقبال خيار فندقة

Work experience

Total years of experience: 2 years, 7 months

Hotel receptionist

February 2021 - August 2023

hôtel Mellissa oran

Oran, Algeria

February 2021 - August 2023

Ve Managed guest check-in and check-out procedures.
+ Handled reservations, cancellations, and room availability.
Ve Responded to guest inquiries via phone and email.
+ Coordinated with housekeeping to ensure room readiness.
+ + Maintained accurate guest records and payments.
+/+ Delivered excellent customer service and resolved guest concerns professionally

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

تكوين بوزيدي عبدالقادر CFPA

May 2024

May 2024

Diploma, موظفة إستقبال خيار فندقة

United Arab Emirates

GPA (rating): Good

GPA (rating): Good

المشاركة في تنفيذ المهام اليومية، ودعم فريق العمل، واكتساب الخبرة العملية مع الالتزام بتعليمات وسياسات المؤسسة مسؤول عن تنفيذ المهام اليومية الموكلة إليّ بكفاءة ودقة، والتعاون مع فريق العمل لتحقيق أهداف القسم، مع الالتزام بسياسات وإجراءات العمل، والمساهمة في تحسين الأداء وتطوير العمليات.

Skills

Catering
Expert
Catering
Expert
Manicures
Expert
Manicures
Expert
Receptionist
Expert
Receptionist
Expert
Hotels
Expert
Hotels
Expert
Sales
Expert
Sales
Expert
أنا خبيرة أضافر و مايكاب أرتيست
Expert
أنا خبيرة أضافر و مايكاب أرتيست
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
Hotels
Expert
Hotels
Expert
Sales
Intermediate
Sales
Intermediate
waiter
Intermediate
waiter
Intermediate

Social profiles

Languages

Arabic

Expert

French

Intermediate

Training and Certifications

Certifications
Hotel receptionist diploma