Farha Khan

Greet customers, process payments for fuel and in store items and handle lottery sales.
Stock shelves, print price tags and merchandisers while monitoring inventory.
Balance the cash drawer at the end of shifts, monitor fuel pumps and troubleshoot basic equipment issues.

• Arrange and coordinate seminars, conferences, etc.
• Determine and establish office procedures and routines.
• Schedule and confirm appointments.
• Answer telephone and relay telephone calls and messages.
• Order office supplies and maintain inventory.
• Type and proofread correspondence, forms and other documents.
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the
flow of information.
• Set up and maintain manual and computerized information filing systems.
• Supervise and train office staff in procedures and in use of current software.

• Managing administrative tasks such as document filling, record-keeping and data entry.
• Managing and training staff for cash handling, gift card issuance and redemption, which may
involve recording transactions and ensuring compliance with gift card policies.
• Assisting customers with inquiries related to gift cards, card transactions and cash transactions and
resolving any issues or discrepancies.
• Coordinating with the marketing and sales teams to promote and track the sale of goods and gift
cards as part of revenue generation.
• Documenting and escalating incidents, as well as negotiating and coordinating repairs and
damages as necessary.
• Assessing and improving customer support related to daily financial transactions and responding
to requests and complaints from customers.
• Verifying and reconciling vendor invoices to ensure accuracy and compliance with established
agreements.

Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit
card accounts including Consumer and Business accounts;
• Researching and answering questions regarding account status; assisting as personal financial
advisor over the phone and ownership of fiduciary responsibility for the client;
• Administrating financial assessments and ensuring paperwork is prepared correctly for the best
positive consumer experience; Continually delivering positive and difficult messages, personalizing
each and every call, while multi-tasking and navigating through multiple pages and accurately
documenting each consumers situation;
• Initiating consumer negotiations for debt recovery through phone and generating around 250
outbound and inbound calls a day, and ranking among the top 5 percentile for performance;
• Informing consumers of outstanding balances while attempting to collect payments, reviewing and
verifying consumer account information;
• Performing financial assessments on consumer and business accounts and then placing them in
the appropriate program for debt repayment;
• Conducting payment transactions electronically and negotiating payment arrangements for
consumers on their accounts within FDCPA guidelines and thereafter documenting them;
• Using skip trace when needed to find additional consumer contact information and to collect on
delinquent accounts.
• Providing timely, efficient, courteous and respectful customer service by trying to provide apt
solution to problem or escalating them to the appropriate department.
• Manage all clients queries on financial issues, administer effective resolution of all customer
complaints.
• Follow up on delinquent accounts and forward irreconcilable accounts for collector action.
• Provide support to client by proffering solutions to address financial objectives.
• Analyzing accounts, interpreting summaries and implementing agreed upon plan to manage client
portfolios

• Welcome customers and help determine their order
• Relay customers orders to the kitchen staff
• Ensure all orders are delivered to the customers in a timely manner
• Accept cash and return the correct change
• Tally money in the cash drawer at the beginning and end of each shift
• Place food orders in the appropriate bags and boxes
• Respond to customer inquiries

• Oversees all aspects of a banquet or event, including set-up, food presentation, serving, and
cleanup while focusing on detail and quality presentation and customer service.
• Always responsible for training and coaching of the banquet staff
• Meet & greet clients
• Responsible for making the function space visually
• Act as a single point of contact with the banquet host during the banquet function.

• Completed various fiscal transactions on a regular basis, including cash, credit, debit, and check.
• Always provided each gas station customer with the highest levels of service and satisfaction.
• Regularly communicated with vendors and assisted with restocking shelving and product displays.
• Handled closing and opening duties, and ensured space were tidy and ready for business each
day.

• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food/beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Collaborate with other restaurant servers and kitchen/bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment

• Demonstrated ability to take and fill orders.
• First-hand experience in cleaning and maintaining dining area.
• Competent at preparing food and specialty beverages.
• Effective skills in delivering food orders at counters and tables.
• Special talent for maintaining cleanliness, clearing and wiping tables and sweeping floors.
• Well-versed in stocking food products.
• Adept at using the point-of-sale system, making bills and receiving payment.
• Excellent customer service skills.