Jad Shaaban

• Coordinated with the technical team to define requirements, track progress, and resolve issues,
ensuring timely completion of the Citylink application.
• Conducted both online and on-site testing of app features, ensuring functionality and user
experience met quality standards before deployment.
• Prepared weekly reports, monthly management summaries, and performed daily data analysis
using advanced Excel and BI tools on the Citylink dashboard to track performance, enhance
decision-making, and ensure fleet optimization
• Collected user issues and inquiries from the customer support team, coordinating with the technical and
operations teams to resolve problems efficiently and improve overall user satisfaction.

• Performed App Store Optimization techniques to increase applications rankings, and drovemore
than 100, 000 downloads per month for all the managed iOS apps
• Conducted continuous market research and advised on the optimal applications marketsthat can
be entered and that the company can compete in
• Managed the Android department and succeeded in increasing the downloads from 1000
downloads per month to more than 90, 000 downloads per month, with a 5-figure revenue

• Participated in Alfa and Touch modernization project (Hybrid ESCO System), that led to thedecrease
of usage of generators and thus to the reduction of their operating and maintenance costs, and
their gas emissions
• Conducted site audits and validations that consisted of maintaining generators, air conditioningunits,
and testing batteries by performing charging and discharging tests

• Designed lighting systems for a project in Beirut, computed load calculations using ETAP software,
and performed a feasibility study for solar panel installments that resulted in costreduction and
efficiency increase
• Communicated with clients continuously to identify their requirements and undertook analytical
approaches to meet their needs

• Performed data analysis for production and maintenance department and evaluated site
conditions before filling the weekly report
• Assembled Automatic Transfer Switches and installed them in sites along with control panels, AC units,
and generators