Anton Nerushan Manohar Sritharan

A senior housekeeping supervisor is responsible for overseeing the day-to-day operations of the housekeeping
department, ensuring that all areas are cleaned and maintained to the highest standards. They manage and motivate a
team of housekeeping staff, handle guest complaints, manage inventory, and ensure compliance with safety and
sanitation policies

Staff Management:
Assigning tasks, creating schedules, training, mentoring, and providing performance feedback to housekeeping staff.

Quality Control:
Conducting regular inspections of guest rooms and public areas to ensure cleanliness and maintenance meet
established standards.

Inventory Management:
Managing cleaning supplies and equipment, ensuring adequate stock levels and proper maintenance.

Guest Relations:
Addressing guest requests and complaints related to housekeeping services.

Safety and Compliance:
Ensuring adherence to safety and sanitation policies and procedures.

Operational Efficiency:
Developing and implementing strategies to improve the efficiency and effectiveness of the housekeeping department.

Reporting:
Providing regular updates to management on the performance and needs of the housekeeping department.

Collaboration:
Working with other departments, such as front desk and maintenance, to ensure smooth operations and guest
satisfaction.

Training:
Developing and conducting training programs for housekeeping staff on cleaning procedures, safety protocols, and
customer service.

Inventory Management:
Ensuring adequate supplies of cleaning materials, linens, and other necessary items and managing their distribution.

Problem Solving:
Addressing and resolving any issues that arise within the housekeeping department, including staff conflicts,
equipment malfunctions, and guest complaints.

Budget Management:
Managing the housekeeping departments budget and resources effectively.

Record Keeping:
Maintaining records of staff attendance, performance, and inventory levels.

• Ensure that staff are coached and trained to perform their duties effectively
• Ensure that supplies of cleaning materials are available
• Ensure all the stores and pantry are clean
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action
• Coordinates work activities among departments.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses
• Performs cleaning duties in cases of emergency or staff shortage
• Attends staff meetings to discuss company policies and patrons complaints
• Issues supplies and equipment to workers
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals

• Ensure that staff are coached and trained to perform their duties effectively
• Ensure that supplies of cleaning materials are available
• Ensure all the stores and pantry are clean
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action
• Coordinates work activities among departments.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses
• Performs cleaning duties in cases of emergency or staff shortage
• Attends staff meetings to discuss company policies and patrons complaints
• Issues supplies and equipment to workers
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals

• Ensure that all bedrooms and public rooms are serviced and cleaned daily
• Ensure supply of clean linen in a good state of repair
• Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is
completed
• Liaise with housekeeping manager and notify them of areas in need of attention pertaining to décor
• Ensure that the most suitably qualified person is appointed in the event of a vacancy wherever possible this
should be an internal promotion
• Ensure that staff are coached and trained to perform their duties effectively
• Ensure that supplies of cleaning materials are available
• Ensure all the stores and pantry are clean
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action
• Coordinates work activities among departments.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses
• Performs cleaning duties in cases of emergency or staff shortage
• Attends staff meetings to discuss company policies and patrons complaints
• Issues supplies and equipment to workers
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals

• Greeting guests and responding to queries.
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers and ashtrays.
• Restocking beverages and food items in the minibar.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.