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Favour Etse Akhanemhe , customer experience lead (founder- Ethereal Doll)

Favour Etse Akhanemhe

customer experience lead (founder- Ethereal Doll)·Ethereal Doll

Nigeria

High school or equivalent, Art

Work experience

Total years of experience: 2 years, 10 months

customer experience lead (founder- Ethereal Doll)

October 2024 - Present

Ethereal Doll

Lagos, Nigeria

October 2024 - Present

* Managed daily client interactions and ensured high standards of customer service.
* Delivered personalized, high-touch customer service aligned with premium beauty standards.
* Built and maintained long-term relationships with repeat clientele
* Handled customer inquiries and concerns with professionalism and discretion
* Encouraged repeat business through relationship-based engagement
* Ensured refined product presentation and consistent brand Image
Company industry:
Fashion & Apparel

beauty consultant

August 2023 - September 2024

Browlashians

Lagos, Nigeria

August 2023 - September 2024

* Assisted in providing professional beauty and lash extensions services
* Managed client appointments and ensured a welcoming service environment
* Built rapport with clients to encourage repeat visits and referrals
* Supported retail product recommendations and upselling where appropriate
* Consulted with clients to understand preferences and recommend suitable services
Company industry:
Personal Services

Education

grace group of schools

June 2015

June 2015

High school or equivalent, Art

Nigeria

Skills

operations
Expert
operations
Expert
Brand Management
Expert
Brand Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales Support
Expert
Sales Support
Expert
Guest Relations
Expert
Guest Relations
Expert
sales support
Intermediate
sales support
Intermediate
brand identity designer
Expert
brand identity designer
Expert
guest relations
Intermediate
guest relations
Intermediate
customer service
Intermediate
customer service
Intermediate
graphic design
Expert
graphic design
Expert

Languages

English
Native Speaker

Training and Certifications

Certifications
Google UX certification
Google
Oct 2023
Show credentials
Training
beauty/ cosmetics
Browlashians
Aug 2023

Hobbies

  • brand identity design
  • graphic design
  • visual design