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Ragheb Nafti, Technical Support Specialist

Ragheb Nafti

Technical Support Specialist·MENA ASSISTANCE

United Arab Emirates

Bachelor's degree, Electrical Engineering

Work experience

Total years of experience: 8 years, 10 months

Technical Support Specialist

May 2024 - Present

MENA ASSISTANCE

Dubai, United Arab Emirates

May 2024 - Present

• Manage multiple technical cases simultaneously, providing prompt troubleshooting support
and coordinating with regional service partners to ensure timely issue resolution.

Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Business Development Specialist

April 2022 - February 2024

HUZZLE

Tunis, Tunisia

April 2022 - February 2024

• Expanded market presence by developing new customer accounts while strengthening long
term business relationships.

Company industry:
IT Services
Job role:
Marketing and PR

Sales Engineer

April 2019 - January 2022

ARROW ELECTRONICS

Tunis, Tunisia

April 2019 - January 2022

• Developed and maintained long-term relationships with key accounts, increasing repeat
business and customer loyalty.

Company industry:
IT Services
Job role:
Sales

Electrical Engineer

May 2017 - March 2019

BCC GAFSA

Gafsa, Tunisia

May 2017 - March 2019

• Coordinated with project teams to support installation activities and ensure projects were
completed within required timelines.

Company industry:
Electric Power Production & Transmission
Job role:
Electrical Engineering

Education

Higher Institute of Technological Studies of Gafsa

January 2016

January 2016

Bachelor's degree, Electrical Engineering

Tunisia

Higher Institute of Technological Studies of Gafsa

January 2016

January 2016

Bachelor's degree, Electrical Engineering

Tunisia

mdhilla secondary school

July 2012

July 2012

High school or equivalent, Applied Mathematics

Tunisia

Skills

CONTROL SYSTEMS

Intermediate

ELECTRICAL ENGINEERING

Intermediate

COMPUTER PROGRAMMING

Intermediate

ELECTRICAL SUBSTATION

Intermediate

GRAPHIC DESIGN

Intermediate

OPERATIONS

Intermediate

PROGRAMMABLE LOGIC CONTROLLERS PROGRAMMING

Intermediate

REPAIRING MANUAL MECHANICAL

Intermediate

REQUIREMENTS ANALYSIS

Intermediate

SECURITY SYSTEMS

Intermediate

AutoCAD

Intermediate

Business Development

Intermediate

Microsoft Office

Expert

Management

Intermediate

Sales

Expert

Engineering

Intermediate

CONSULTING

Intermediate

EXPERIENTIAL LEARNING

Intermediate

INNOVATION

Intermediate

LEADERSHIP

Intermediate

REQUIREMENTS MANAGEMENT

Intermediate

TECHNICAL SALES

Intermediate

Administration

Intermediate

Microsoft Excel

Intermediate

SQL

Intermediate

Project Management

Intermediate

Data Analysis

Intermediate

Data Entry

Intermediate

Python

Intermediate

Machine Learning

Intermediate

BUSINESS OBJECTIVES

Intermediate

BUSINESS TO BUSINESS

Intermediate

COMPUTER LITERACY

Intermediate

COMPUTER REPAIR

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

NETWORK DIAGNOSTICS

Intermediate

SALES ENGINEERING

Intermediate

Languages

Arabic

Beginner

English

Beginner

German

Beginner

French

Native Speaker

Training and Certifications

Certifications
Excel, Tracking Data Easily and
IELTS speaking score