Aadhav Kandasamy Suresh

• Architected and led the comprehensive refactoring of the legacy Tourney Bot codebase into a highly optimized, custom Python framework,
resulting in a significant 30% reduction in API errors and a 25% improvement in processing efficiency.
• Cultivated strategic partnerships with industry leaders, including Riot Games and Discord, to successfully host and manage official, large‑scale
tournaments utilizing the proprietary bot platform.
• Designed and implemented a robust monetization strategy, integrating a premium subscription model via Stripe and Discords App Shop, which
generated a 15% increase in recurring revenue within the first quarter.
• Spearheaded the development and deployment of a specialized Support Bot for Twitch Rivals, meticulously modifying its core architecture to
seamlessly integrate advanced Airtable functionalities, thereby optimizing event management workflows for high‑profile esports events.
• Orchestrated the post‑acquisition revitalization of the ZeroTwo bot, introducing engaging card game mechanics and a streamlined Stripe‑based
payment system, which demonstrably boosted user retention by 20% and increased in‑app purchases.
• Provided expert consultation and technical leadership in configuring and deploying bespoke bot solutions for key Enterprise Clients, ensuring
tailored functionality and seamless integration with their existing infrastructures.
• Directed the YouTrack ticketing system, encompassing meticulous triage, strategic prioritization, and efficient task assignment, which stream‑
lined sprint planning processes and achieved a 40% reduction in unresolved tickets.
• Proactively scaled and meticulously maintained a suite of Discord bots, adeptly resolving complex bugs and implementing critical user‑
requested features (e.g., advanced tournament analytics, customizable profile regions), leading to a measurable improvement in user engage‑
ment and overall platform usability.
• Assumed a pivotal secondary role as Community Manager for company‑owned servers, effectively mediating conflicts, developing and deliv‑
ering comprehensive training programs for moderators, and systematically gathering user feedback to strategically prioritize and inform feature development.

• Delivered exceptional tier-2/3 technical support, consistently resolving over 50 complex customer tickets weekly while maintaining a 95% satisfaction rate.
• Proactively diagnosed and efficiently escalated critical software defects to engineering teams via YouTrack, significantly reducing customer-reported issues through meticulous root-cause analysis and comprehensive documentation.
• Developed and published a suite of technical guides and comprehensive FAQs for both internal teams and external customers, substantially enhancing product understanding and improving onboarding efficiency by 30%.
• Fostered seamless collaboration with development teams to accurately replicate, analyze, and swiftly resolve recurring software issues, contributing to a more stable product.
• Expertly moderated and managed multiple high-traffic, company-owned Discord servers, consistently enforcing community guidelines, resolving conflicts, and implementing a robust training program for volunteer moderators.
• Orchestrated and executed engaging community events, including large-scale tournaments, strategic giveaways, and interactive Q&A sessions, boosting user engagement by 25% and providing valuable feedback for product development.
• Key Technologies: Zendesk, YouTrack, Discord, Intercom, and various other customer support and community management platforms.