Wissal Fadhlaoui

Lead and manage the full coordination of personalized wellness, medical, nutrition, spa, and fitness programs.
Oversee daily operations and ensure seamless communication between all wellness departments.
Train, support, and mentor new coordinators to maintain high-quality service delivery.
Conduct daily guest follow-ups, monitor progress, and adjust programs based on individual needs.
Handle escalated guest concerns with professionalism and ensure effective service recovery.
Assist management in program improvement, reporting, documentation, and guest experience enhancement.
Acted as the primary point of contact for guests during their wellness programs.
Created, managed, and adjusted daily schedules across medical, spa, fitness, and nutrition teams.
Conducted program introductions and guided guests through their wellness journey.
Maintained accurate documentation and supported new wellness program development.
Ensured guest satisfaction by resolving inquiries quickly and professionally.
Welcomed guests and ensured smooth check-in and check-out processes.
Managed spa bookings, appointments, and daily operational coordination.
Provided service information, guided guests with recommendations, and resolved concerns.
Processed payments and maintained confidential guest records.
Delivered professional customer service and support to patients.
Provided accurate information regarding services and products.
Resolved complaints and maintained high patient satisfaction.
Assisted with administrative and operational duties.
Managed and expanded customer accounts.
Processed orders and delivered detailed product information.
Monitored competitors and market trends.
Reported sales insights and supported sales target achievement.