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MAHRA ALJABER, Customer Happiness Consultant

MAHRA ALJABER

Customer Happiness Consultant·Tadbeer Alwafa,

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 5 years, 3 months

Customer Happiness Consultant

January 2021 - January 2022

Tadbeer Alwafa,

Ras Al Khaimah, United Arab Emirates

January 2021 - January 2022

Resolved customer
complaints and inquiries, maintained CRM records, conducted customer satisfaction surveys,
collaborated with operations and sales teams, ensured service quality and compliance.
Recorded daily income and expenses, managed student fee accounts, handled banking
transactions, prepared payroll and financial records. Performed data entry,
updated databases, prepared reports and official letters, managed filing systems, handled calls
and internal communication.

Company industry:
Administration Support Services

Trainee - Accounting and Administration

January 2016 - January 2018

Islamic Education School,

Ras Al Khaimah, United Arab Emirates

January 2016 - January 2018

Company industry:
Primary, Prep, & Secondary School

Trainee - Administration

January 2012 - January 2014

RAK Educational Zone,

Ras Al Khaimah, United Arab Emirates

January 2012 - January 2014

Company industry:
Public Administration

Education

American University of Ras Al Khaimah

January 2016

January 2016

Bachelor's degree, Information Technology

United Arab Emirates

Islamic Education Private School

January 2009

January 2009

High school or equivalent, Secondary Education

United Arab Emirates

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate