Saumya Rathnayeke

Greet and assist customers professionally, identifying needs and
providing accurate information Handle high-volume customer interactions
in person and via telephone Perform data entry and documentation using
multiple systems simultaneously Ensure timely service delivery while
maintaining service quality standards Support administrative tasks
including record keeping, filing, and reporting Coordinate customer
appointments and assist internal departments when required Assist in
training new staff on customer service procedures

Attended to customers at front desk and via telephone in a fast-paced
environment Completed transactions for up to 20+ customers per hour
while maintaining excellent service Responded to customer inquiries,
complaints, and service requests professionally Maintained accurate
customer records and daily reports Performed cash handling and
payment processing duties Supported branch administration and
documentation tasks Assisted supervisors with scheduling, reporting, and
staff coordination

Answered and directed incoming calls in a professional manner
Maintained confidential databases and updated client and candidate
records Scheduled and confirmed interviews via email and phone
Coordinated office activities and internal communications Managed
monthly payroll processing and staff documentation Maintained office
supplies and ensured smooth daily office operations

Managed front desk and welcomed students, parents, and visitors
Handled telephone calls, emails, and general inquiries Maintained student
registration records and appointment schedules Processed cash and card
payments and ensured daily cash reconciliation Supported administrative
and clerical duties