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Raghavendra Pendyala, Global Business Head

Raghavendra Pendyala

Global Business Head·Cryptosource Technologies Pvt Ltd

India

Master's degree, Computer And Systems Engineering

Work experience

Total years of experience: 25 years, 4 months

Global Business Head

March 2016 - Present

Cryptosource Technologies Pvt Ltd

Ahmedabad, India •Remote

March 2016 - Present

Company industry:
IT Services
Job role:
Sales

Global Business Head

March 2016 - Present

CRYPTOSOURCE TECHNOLOGIES PVT LTD

Ahmedabad, India •Remote

March 2016 - Present

 Spearheading global business expansion, enterprise sales, strategic alliances, customer success initiatives, and
operational governance across Healthcare SaaS, Unified Communications, and IT Managed Services domains.
 Driving annual consolidated business revenue exceeding USD 1.6 Million while consistently surpassing profitability and
growth objectives.
 Built, scaled, and led a high-performing international workforce of 40+ professionals across sales, operations, customer
success, and delivery functions.
 Leading executive-level client engagement, enterprise solution consulting, commercial negotiations, strategic proposals,
and long-term account expansion initiatives across North American and European markets.
 Established KPI-driven governance frameworks, escalation management structures, and customer-centric operational
models that significantly enhanced service delivery efficiency, scalability, and client satisfaction.
 Strengthened organizational positioning through strategic business planning, market expansion initiatives, and
relationship management with enterprise stakeholders.
Company industry:
IT Services

Implementation Software Engineer

January 2014 - January 2016

SUTHERLAND TECHNOLOGIES PVT LTD

Hyderabad, India

January 2014 - January 2016

 Managed enterprise healthcare software implementations, upgrades, and deployment programs for EHR and APM
platforms across multiple client environments within the United States.
 Led client onboarding, deployment governance, integration validation, production readiness reviews, issue resolution, and
post-implementation stabilization activities.
 Developed implementation documentation, operational runbooks, process controls, and deployment standardization
frameworks to improve execution consistency and delivery quality.
 Coordinated effectively with technical teams, implementation stakeholders, and support functions to ensure seamless
deployment and operational continuity.
Company industry:
Software Development

SAP BASIS Manager

January 2012 - December 2013

IRVINE TECHNOLOGY CORPORATION,

California, United States

January 2012 - December 2013

 Managed SAP BASIS administration, enterprise infrastructure governance, environment stability, and SAP support
operations for major enterprise clients including Allergan Pharmaceuticals and Xerox.
 Oversaw SAP EP and SAP CRM landscapes across development, quality assurance, and production environments while
ensuring platform reliability, operational continuity, and SLA compliance.
 Collaborated with infrastructure teams, database administrators, and enterprise stakeholders to improve system
performance, operational resilience, and service effectiveness.
 Supported enterprise-level governance initiatives involving environment optimization, support escalation management,
and operational risk mitigation.
Company industry:
Business Consultancy Services
Job role:
Information Technology

Advanced Resolution Expert

January 2010 - December 2011

DELL INTERNATIONAL SERVICES PVT LTD

Hyderabad, India

January 2010 - December 2011

 Delivered advanced technical support and high-priority issue resolution management for Dell and Alienware premium
global customer accounts.
 Managed critical customer escalations involving hardware diagnostics, firmware troubleshooting, engineering
coordination, and end-to-end technical resolution.
 Contributed significantly toward troubleshooting frameworks, knowledge management repositories, process optimization
initiatives, and service quality enhancement programs.
 Maintained strong customer satisfaction performance within highly demanding global support environments.
Company industry:
IT Services

Level 2 Technical Support Associate

January 2007 - January 2010

TECH MAHINDRA

Hyderabad, India

January 2007 - January 2010

 Provided Level-2 technical support, incident management, and customer escalation handling for leading telecom and
internet service providers including Verizon, BellSouth, Comcast, AOL, and AT&T.
 Managed broadband diagnostics, internet connectivity troubleshooting, remote technical support, and service restoration
activities for global customers.
 Supported operational governance initiatives involving documentation management, knowledge-sharing practices, service
improvement programs, and escalation management.
 Consistently contributed toward enhanced customer experience and operational excellence objectives.
Company industry:
IT Services

SENIOR ASSOCIATE

October 2004 - November 2006

IVY COMPTECH PVT LTD

Hyderabad, India

October 2004 - November 2006

Managed inbound international customer service and technical product support; resolved complex
service issues and handled escalations with diplomacy and urgency.
Implemented targeted retention programs and offered upsell opportunities that aligned with client
goals; maintained high-quality post-call surveys and improved account stickiness.
Acted as liaison between customers and product/technical teams to ensure sustained product
reliability and fast resolution of repeat issues.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Senior Associate – Customer Service & Retention

October 2004 - November 2006

IVY COMPTECH PVT LTD

Hyderabad, India

October 2004 - November 2006

 Managed international customer service and player retention operations for PartyGaming Inc., supporting global customer
accounts and service delivery operations.
 Handled complex service recovery cases, strengthened customer engagement initiatives, and improved customer
retention performance.
 Collaborated with technical and operational teams to improve issue resolution efficiency, service continuity, and overall
customer experience.
 Supported retention-focused operational strategies within highly competitive international markets.
Company industry:
IT Services

SUPPORT ASSOCIATE

July 2003 - October 2004

SWIFT RESPONSE PVT LTD

Hyderabad, India

July 2003 - October 2004

Executed outbound sales and collection campaigns for energy clients (including Econnergy, Shell
Energy NA).
Developed persuasive call scripts and segmented approaches to improve recovery rates and new
subscriber conversions
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Support Associate – Outbound Sales & Collections

January 2003 - October 2004

SWIFT RESPONSE PVT LTD

Hyderabad, India

January 2003 - October 2004

 Managed outbound sales, collections, customer engagement, and energy services campaigns for North American utility
sector clients.
 Supported customer acquisition, collections recovery, and account servicing initiatives for clients including Shell, Brooklyn
Union Gas, KeySpan, Central Hudson, Niagara Mohawk, and New York State Electricity & Gas.
 Strengthened customer relationship management and collections effectiveness through proactive engagement and
service-oriented communication.
 Contributed toward operational performance improvement within fast-paced customer engagement environments.
Company industry:
Call Centers & Customer Care Outsourcing

Senior Processing Executive

January 2001 - January 2003

G.E. CAPITAL INTERNATIONAL SERVICES PVT LTD

Hyderabad, India

January 2001 - January 2003

 Delivered international customer service, transaction processing, and back-office support operations for major global retail
and commercial clients.
 Supported large-scale service operations for renowned enterprise accounts including Walmart, Montgomery Wards, The
Home Depot, JCPenney, Sams Club, ExxonMobil, Gap, Old Navy, American Eagle, Banana Republic, Lowes, and
Penske.
 Worked within highly structured Six Sigma-driven operational environments focused on quality assurance, workflow
optimization, process standardization, and continuous improvement methodologies.
 Played an active role in enhancing customer service quality, operational accuracy, and service efficiency.
Company industry:
Business Support Services

Education

VMU

August 2005

August 2005

Master's degree, Computer And Systems Engineering

India

VMU

August 2002

August 2002

Master's degree, COMPUTER APPLICATIONS

India

GPA (percentage): 89%

GPA (percentage): 89%

Master in Computer Applications

Osmania University

March 1999

March 1999

High school or equivalent, Business And Commerce

India

Osmania University

March 1999

March 1999

Bachelor's degree, Commerce

India

Osmania University

March 1999

March 1999

Bachelor's degree, Business Economics, Commerce

India

St. Patrick's High School

March 1994

March 1994

High school or equivalent, Computer And Mathematical Sciences

India

Skills

Stakeholder Engagement

Expert

People Management

Expert

Project Management

Expert

Global Leadership

Expert

IT Project Management

Expert

People Management

Expert

Leadership Roles

Expert

Project Management

Expert

International Sales

Expert

Client Retention

Expert

Business Development

Expert

Client Acquistion

Expert

Sales

Expert

Customer Service

Expert

Management

Expert

Administration

Expert

Sales Management

Expert

Accounting

Expert

Stakeholder Engagement

Expert

Global Leadership

Expert

IT Project Management

Expert

ACQUISITION PROCESSES

Intermediate

CONTRACT NEGOTIATION

Intermediate

INTERNATIONAL BUSINESS DEVELOPMENT

Intermediate

IT INFRASTRUCTURE

Intermediate

LEADERSHIP

Intermediate

PUBLIC PRIVATE PARTNERSHIPS

Intermediate

REVENUE GROWTH

Intermediate

STRATEGIC LEADERSHIP

Intermediate

ACCOUNT MANAGEMENT

Intermediate

BUSINESS TO BUSINESS

Intermediate

BUSINESS TO CONSUMER

Intermediate

CONSULTATIVE SELLING

Intermediate

DATA MODELING

Intermediate

SOFTWARE AS A SERVICE SAAS

Intermediate

UNIFIED COMMUNICATIONS

Intermediate

Microsoft Office

Intermediate

Marketing

Expert

BUSINESS TRANSFORMATION

Intermediate

ENTERPRISE SALES

Intermediate

HEALTH TECHNOLOGY

Intermediate

MANAGED SERVICES

Intermediate

STRATEGIC PLANNING

Intermediate

TECHNICAL CONSULTING

Intermediate

TELECOMMUNICATIONS

Intermediate

Languages

English

Expert

Hindi

Expert

Telugu

Expert

Kannada

Intermediate

Training and Certifications

Certifications
Consumer Compliance Certification
PRINCE2 Practitioner–
Consumer Compliance – Accreditation from GENERAL ELECTRIC
PRINCE2 Practitioner
PRINCE2 PRACTITIONER
Feb 2016 - Mar 2019

Hobbies and interests

Listening to Music, Playing cricket and chess