Khurram Ali

Developing and maintaining the Unified Service Portal, a high-traffic government platform offering 10+ citizen-facing services including equivalency, attestation, and school organisation licensing — built on a microservices architecture serving 100, 000+ daily API requests with 99% uptime.
Integrated the portal with multiple government entities and platforms including GSB (Government Service Bus), MOFA, UAEPASS (national SSO), and Customer Pulse — enabling seamless cross-entity data exchange and unified citizen authentication.
Ensured full compliance with TDRA digital government guidelines, contributing to formal TDRA evaluation and assessment of the portals services and overall digital readiness.
Reduced deployment time by 30% by implementing CI/CD pipelines, streamlining release cycles and minimising production incidents across multiple microservices.
Identified and resolved critical production bugs across distributed services, improving platform stability and reducing average incident resolution time — directly impacting experience for hundreds of thousands of government service users.
Collaborated with cross-functional teams including backend, frontend, QA, and government stakeholders to deliver new service modules on time within agile sprint cycles.
Performed regular code reviews and enforced clean architecture and SOLID principles across the team, improving maintainability and reducing technical debt over successive releases.

Led the ESS (Employee Self-Service) project end-to-end from scratch, enabling employees to self-manage HR tasks and reducing HR overhead; delivered within agreed timeline.
Improved employee and manager user experience scores by 70% post-launch.
Reduced deployment time by 40% through CI/CD pipeline implementation on Azure DevOps.
Implemented core HR modules including Timesheet, Expense Claims, Medical Expense, and Performance Management.
Built an executive dashboard surfacing missing timesheets, pending approvals, and submitted expense claims in real time.
Designed and delivered an Accruals module enabling account managers to bill clients based on logged project hours — eliminating manual Excel-based tracking, enforcing approval workflows, and adding full financial transparency.
Automated billing sheet generation for the finance team, reducing a process that previously took several days down to seconds by calculating accrued hours across all projects per account manager.
Led implementation of the POEMS product for DP World (Dubai-based multinational logistics), customising the platform for multiple site deployments and integrating third-party systems.
Served as Senior Frontend Consultant on the Unified Service Portal (USP) for the Ministry of Education UAE, built with Angular, Jenkins, and Docker.
Delivered the Abu Dhabi Events Licensing System (TAMM) as Senior Backend Consultant — a holistic platform for streamlining event registration and permit approvals across all Abu Dhabi government entities; built using .NET 4.6.1, Entity Framework 6, MS SQL Server, and Web API 2.
Stack: C#, ASP.NET Core, Angular 2+, JavaScript, Azure DevOps, Entity Framework, HTML Reporting.

Led multiple modules (Goals, Client, Project, Admin) on the Aezee platform (app.aezee.com) using ASP.NET MVC and Web API, including reporting features.
Worked as Senior Software Engineer on a Microfinance project for National Commercial Bank (NCB), Saudi Arabia, contributing to multiple modules and the reporting layer.
Led the Quantum platform from scratch — an online marketplace for partner/client onboarding with identity verification, using Node.js, MongoDB, and Angular 7; delivered on time.
Led the Learning Market Place (LMP) — a cohort-based learning management system; architected backend APIs, background jobs, and full system architecture using C#, ASP.NET Core, Angular 2+, SignalR, Jenkins, and Entity Framework.
Led the Leadership Acceleration Program (LEAP) project from scratch using C#, ASP.NET Core, Angular 2+, Angular Material, and Jenkins; delivered within timeline.

Maintained and enhanced CabTreasure (cabtreasure.co.uk), a taxi booking and dispatch system across desktop, mobile, and web, using C#, ASP.NET MVC, Telerik, Entity Framework, Google Maps API, LINQ to SQL, and Crystal Reports.
Integrated Taxi Butler device API (taxibutler.com) and RingCentral cloud communications (ringcentral.com) with the CabTreasure dispatch system using WCF, Web Services, and C#.
Managed the Bestway Wholesale Application for BestWay Group (UKs second-largest wholesaler, 64 warehouses nationwide) — owned database design, application architecture, and delivery using C#, WinForms, Telerik, and Entity Framework.

Started as an intern while pursuing a BSCS in Computer Science, consistently taking on greater responsibility and progressing to Senior Software Engineer by the time of graduation in Q4 2016.
Contributed approximately 6 hours daily alongside full-time studies, demonstrating early professional commitment and work ethic.
Built web applications, Windows Forms apps, WCF Services, and AJAX-driven solutions
Build complex reports using crystal reports
Delivered Al-Ahsaan University Management System from scratch — covering student, course, attendance, teacher, results management, and reporting for 1, 000+ student records — using C#, ASP.NET MVC, jQuery, and Crystal Reports.