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Maitha Alsaffar, Senior Customer Service Officer

Maitha Alsaffar

Senior Customer Service Officer·Commercial Bank International (CBI)

United Arab Emirates

Bachelor's degree, Art History

Work experience

Total years of experience: 2 years, 5 months

Senior Customer Service Officer

December 2025 - March 2026

Commercial Bank International (CBI)

Dubai, United Arab Emirates •Hybrid

December 2025 - March 2026

• Managed customer accounts and ensured accurate processing of transactions
• Maintained and updated documentation in line with compliance requirements
• Handled customer inquiries and resolved issues professionally
• Supported daily operations and ensured smooth workflow within the branch
• Monitored transactions to maintain accuracy and prevent errors
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Executive

January 2020 - January 2022

Emirates NBD

Dubai, United Arab Emirates

January 2020 - January 2022

• Assisted customers with various services and account-related requests
• Managed account updates and issued banking cards
• Provided support for digital services and customer onboarding
• Delivered consistent, high-quality customer service
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Sukaina Bint Al Hussain School

May 2015

May 2015

Bachelor's degree, Art History

United Arab Emirates

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA PROCESSING
Intermediate
DATA PROCESSING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

Arabic

Beginner

English

Beginner