Mahmoud Soliman

• Handling E-mails for (Crocs - Tommy Hilfiger - Dune London - BHPC and ALDO).
• Addressing customer inquiries, concerns, and requests via email promptly and
effectively. Providing information about product availability, order status, shipping
details, and any other queries related to the e-commerce platform.
• Resolving customer issues and complaints raised through email by collaborating with
relevant departments such as logistics, operations, or customer support teams.
• Follow-up with Courier Companies: Liaising with courier companies to ensure timely
and accurate delivery of orders. Following up on shipments, tracking packages, and
troubleshooting any delivery delays or issues that may arise.
• Striving to provide exceptional customer service experiences through email
interactions, exceeding customer expectations, and fostering long-term loyalty to the
e-commerce brand.
• Providing customers with accurate and up-to-date information regarding the status of
their orders, tracking numbers, and estimated delivery dates.

• Handling inbound and outbound calls.
• Review Orders of new connections for water and electricity.
• Review the bills of water and electricity and the cycle of the bill generation.
• Maintained a high level of professionalism, and empathy while interacting with
Customers and ensuring their satisfaction.
• Using SAP and CUPE applications.

• Review and supervise issuing and preparation of all export documents.
• Overseeing the receipt, storage, and distribution of goods to ensure efficient utilization
of warehouse space and timely fulfillment of orders.
• Plan and arrange logistic requires shipments.
• Ensure to Process orders and on-time delivery by network courier companies and
warehouse.
• Follow up with the courier companies.
• Dealing with a protentional foreign supplier to review offers to reach the appropriate
offer.
• Collaborating with suppliers, vendors, and internal departments to ensure the
availability of materials and products needed for production or fulfillment.