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نغم  السدمي, Team Leader & Promoter

نغم السدمي

Team Leader & Promoter·Entertainment Gears

Saudi Arabia

Higher diploma, ادارة الموارد بشرية

Work experience

Total years of experience: 6 years, 2 months

Team Leader & Promoter

January 2025 - January 2026

Entertainment Gears

Riyadh, Saudi Arabia

January 2025 - January 2026

• Managed field teams during major city-wide events, interacting with large
volumes of visitors.
• Guided public crowd flow and provided essential assistance in high-pressure
situations.

Company industry:
Events Management

Sales Expert & Trainer

January 2021 - January 2025

Sephora Arabia

Riyadh, Saudi Arabia

January 2021 - January 2025

• Provided personalized consultations and accurate information with professional etiquette.
• Trained new staff on effective communication skills and professional engagement protocols.

Company industry:
Retail & Wholesale

Support Supervisor

January 2022 - January 2024

T2 (Retail Solutions)

Riyadh, Saudi Arabia Remote

January 2022 - January 2024

• Led support teams to provide immediate solutions and resolve customer inquiries effectively.
• Coordinated ongoing support to ensure high-quality response times and operational efficiency.

Company industry:
Technical Maintenance & Repair

Store Manager

January 2019 - January 2020

Alhokair Group

Riyadh, Saudi Arabia

January 2019 - January 2020

• Overseeing luxury retail services for a diverse range of international clients and nationalities.
• Organized communication and workflows to ensure rapid response to customer needs.

Company industry:
Retail & Wholesale
Job role:
Management

Education

الجامعة السعودية الإلكترونية

January 2025

January 2025

Higher diploma, ادارة الموارد بشرية

Saudi Arabia

جامعة الملك سعود

July 2023

July 2023

Diploma, سكرتارية وادارة مكاتب

Saudi Arabia

Skills

CUSTOMER EXPERIENCE STRATEGY CX
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SWITCHBOARD OPERATOR
Intermediate
SWITCHBOARD OPERATOR
Intermediate
CALL CENTER EXPERIENCE
Expert
CALL CENTER EXPERIENCE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Project Management
Expert
Project Management
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Secretarial
Expert
Secretarial
Expert
Minutes
Expert
Minutes
Expert
Administrative
Expert
Administrative
Expert
Accounting
Expert
Accounting
Expert
Data Entry
Expert
Data Entry
Expert
Preparation
Expert
Preparation
Expert
Science
Expert
Science
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • السفر