Genevieve Diab

• Provide administrative and operational support to private bankers executives in managing high-net
worth client relationships.
• Coordinate client onboarding, documentation, and compliance checks in line with regulatory standards.
• Serve as a key point of contact for client inquiries, ensuring prompt and professional service.
• Liaise with internal departments (operations, compliance, investment, credit) to ensure smooth
execution of client credit cards, ATM cards and KPOST.
• Maintain accurate client records and track follow-ups to support business development and relationship
management activities.
• Ensured 100% regulatory and audit compliance by maintaining accurate records and proactively
updating client KYC and documentation.
• Preparing confidential letters, legal opinions, to whom it may concern and various other letters.
• Support team, ensuring seamless execution of daily operations and client requests.
• Maintaining and handling purchasing order system daily/weekly when required.
• Handling walk-ins and receiving incoming calls.
• Preparing and maintaining confidential VIP gifts and mail distributions occasions.

• Scheduling and coordinating meetings, interviews, appointments, events and other similar activities for
superior, which also includes travel and lodging arrangements.
• Providing administrative/secretarial support for various departments/divisions such as answering
telephones, assisting visitors and resolving a range of administrative problems and inquiries.
• Composing and editing correspondence and memoranda from dictation, verbal direction and from
knowledge of policies of established departments/divisions.
• Preparing and distributing agendas and minutes of numerous meetings.
• Assisting in developing executive level reports and presentations.
• Managing sensitive and confidential information with discretion.
• Filling and retrieving all corporate documents and reports.
• Assisting Accounting Manager with financial errands, including sending Statements of Account to clients,
arranging and organizing bank cash/cheque deposits and petty cash handling.

• Maintained and prepared legal documents for project contracts.
• Prepared invoices to clients and assured timely payments to meet terms.
• Served as primary contact for clients and advertising agencies on requests and inquiries regarding
schedules, invoices, pricing, and any other assistance required.
• Managed customer account database and maintained client contracts and files.
• Managed territory forecasting, revenue, and prospect reports.