هديل الخويتم

• Managed daily card production operations and ensured the timely issuance of bank cards.
• Coordinated with delivery companies and improved card distribution performance.
• Executed Visa and MasterCard debit and credit operations.
• Prepared regular reports on issued cards and delivery metrics.
• Handled mobile and Visa card processing with accurate data management.
• Resolved system and account-related issues to enhance operations.
• Organized operational documents and reports for decision-making.

• Prepare accurate financial reports and support planning and monitoring processes.
• Organize daily accounting transactions and streamline documentation for efficiency.
• Develop and enhance accounting procedures aligned with investment strategies.
• Monitor compliance with internal policies and financial controls.

• Provided financial consultations to improve client service experience.
• Monitored account performance and ensured transactions complied with policies.
• Coordinated across departments to support marketing initiatives and sales.

• Supervised customer retention units to ensure continuous services.
• Activated and refined card and account processes with relevant departments.
• Improved operational service quality and supported strategic banking initiatives.

• Communicated with clients to provide accurate and timely support.
• Recorded and prepared customer data to ensure quality and operational efficiency.
• Contributed to initiatives enhancing customer experience and ministry operations.