Imene Talbi

• Managed patient appointments, scheduling, confirmations, and follow-ups for a premium medical wellness
clinic
• Handled inbound calls, emails, and patient inquiries; converted leads through professional engagement and
service consultations
• Provided accurate information on treatments, services, and pricing aligned with luxury hospitality standards
• Maintained patient records in full compliance with DHA regulations and confidentiality protocols
• Coordinated with medical teams to ensure smooth patient flow and optimized clinic operations
• Delivered personalized service in alignment with LQA and Forbes Travel Guide standards
• Prepared financial, Daily Revenue Reports (DRR), and operational performance reports

• Managed full appointment scheduling, guest calendars, and patient flow for a luxury wellness retreat
• Delivered high-quality customer service consistent with 5-star luxury brand standards
• Actively promoted spa treatments, retail products, memberships, and wellness packages to drive revenue
• Handled guest complaints and resolved escalations professionally and efficiently
• Responded to emails and inquiries with accuracy and timeliness

• Supervised spa reception and daily wellness operations, ensuring an exceptional guest experience
• Managed appointment bookings, cancellations, and rescheduling with high efficiency
• Promoted spa products, treatments, and services to increase retail and service revenue
• Maintained inventory, equipment, and operational readiness to the highest standards
• Handled guest concerns and ensured full satisfaction resolution

• Scheduled appointments and managed front desk operations in a high-volume luxury spa
• Handled guest inquiries, processed payments, and maintained accurate client records
• Ensured timely service delivery and consistently high customer satisfaction

• Managed calls, bookings, and reception operations for a busy spa environment
• Coordinated staff schedules and maintained a welcoming front desk area
• Promoted spa services and ensured an excellent customer experience