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Ahmed  El Bagory, Senior Credit Reviewer - Credit Department

Ahmed El Bagory

Senior Credit Reviewer - Credit Department·Al-Jazeera Finance

Qatar

Bachelor's degree, Business Administration

Work experience

Total years of experience: 15 years, 5 months

Senior Credit Reviewer - Credit Department

September 2015 - Present

Al-Jazeera Finance

Doha, Qatar

September 2015 - Present


Company industry:
Financial Services

Customer Service Representative

December 2012 - June 2015

Doha Bank

Doha, Qatar

December 2012 - June 2015

Delivered high-quality customer service by resolving inquiries and providing accurate
information via voice, fax, and email.
Maintained and exceeded established KPIs for call volume, pick-up time, and overall call quality.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Team Leader / Representative

January 2010 - January 2012

Ooredoo (Qatar Telecom)

Doha, Qatar

January 2010 - January 2012

Led customer service operations, supporting high-value clients with mobile, broadband, and
landline troubleshooting.
Supervised day-to-day operations, including staff scheduling, training, performance evaluation,
and conflict resolution.

Company industry:
Telecommunications

Education

Ain Shams University

September 2015

September 2015

Bachelor's degree, Business Administration

Egypt

Skills

CREDIT RISK MANAGEMENT
Intermediate
CREDIT RISK MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL STATEMENT ANALYSIS
Intermediate
FINANCIAL STATEMENT ANALYSIS
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
SME Credit Analyst Certification