CSA
Vodafone - Qatar
Total years of experience :14 years, 5 Months
Interactive Telecom Advisor that promotes advantages of Company’s Network as a sustainable service provider.
Executes TON, PYN+, Migration, TT, SSM, ECR, Disconnection, MNP, FNP, iPay, Postpaid & Prepaid via Open UI Siebel System.
I-rate handler, resolving non-technical or basic troubleshooting and Channel related concern via raising TT.
Bill analyzer that explains accurate Pro rata or bill shock and obtaining payment transaction.
•Provides an exceptional customer service experience by exceeding their expectations.
•Technically, demonstrates an excellent knowledge in luxury watches with remarkable features and benefits.
•Accurate sales invoice using POS system according to established procedures.
•Responsible to maintain watch standard VM guidelines and its cleanliness.
•Handling file organization of client logbook, profile, contacts, loyalty awards, Item request, watch repair logs, Daily stock count - management sheet, Operation files, store Order logs, CRM, DSR, MSR, SIV, Maintenance Service Request in charge, IT consumable log controller and bank distribution logs.
Brand list
•Bovet, Zenith, Louise Erard, Korloff, Edox
•Maurice Lacroix, Salvatore ferragamo
•Maserati, Nina Richi, Burbbery, Escada
•Ferre Milano, Roberto Cavalli, Rochas
•Michael Kors. DKNY, Fossil, Emporio Armani
•Gant, Diesel, Centurio, Versus Versache
•Esprit, Guess, GC, Just Cavalli, Police
•Watches knowledge provider.
•Cash Register operator.
•Ensure the cleanliness of the shop.
•Follow its VM as per guidelines.
•Back up checker of empty boxes.
•Nike / Adidas product and technological advisor.
•VM and Stock Monitoring in charge.
•File Organizer such as Invoice, Inventory sheet, DSR, MSR, BR, and CSR.