Jonnell Dolot

✓ Banker - Promote the banks retail financial products e.g. Personal loan, Credit Card, Bancassurance. Assessor in Opening of Personal / Corporate Account.

✓ Client Engagement & Assessment - Identify suitability by making a client financial profiling, conduct face to face, build long - term relationship, Generate new business opportunity with new potential clients.

✓ Product Explanations - Offer advantages, features, benefits / perks, suitable premiums, and policy terms in a beneficial way & compliant manner.

✓ Documentation - Handle proposal form completion, KYC verification and ensure accuracy to avoid bank policy issuance delays or underwriting.

✓ CRM Tools - Record call outcomes, track leads, do segmentation, create pipeline and provide daily/weekly performance reports.

✓ Customer Store Engagement - Promote the advantages of the company’s network as a reliable and sustainable service provider.

✓ (KPI) - Achieve targets across MNP, Voice, Mobile Broadband, Fibre/Wi-Fi plans, and maintain a Transactional Net Promoter Score (TNPS) of at least 80%.

✓ Customer Service & Support - Handle inquiries and resolve non-technical issues or basic troubleshooting, raising technical tickets (TT) when needed. ✓ Documentation - Manage tasks, e.g., TON, PMN+, Migrations, TT, SSM, ECR, MNP, FNP, I Pay, post-paid and prepaid services, and disconnections using Open UI/Siebel systems.

✓ Billing & Payments - Explain billing details clearly (including pro-rata charges) and process payments accurately.

✓ Customer Service - Deliver excellent service by ensuring a premium customer experience.

✓ Product Demonstration - Present and explain the features, craftsmanship, and brand heritage of Swiss luxury watches.

✓ POS Operations - Process sales transactions accurately in line with established procedures.

✓ Visual Merchandising - Maintain watch displays according to brand standards, ensuring cleanliness and presentation excellence.

✓ Records & Documentation - Organize and manage files including loyalty cards, repair logs, stock counts, CRM entries, DSR, MSR, SIV, offline reports, IT consumables, and bank distribution logs.

•Watches knowledge provider.
•Cash Register operator.
•Ensure the cleanliness of the shop.
•Follow its VM as per guidelines.
•Back up checker of empty boxes.

•Nike / Adidas product and technological advisor.
•VM and Stock Monitoring in charge.
•File Organizer such as Invoice, Inventory sheet, DSR, MSR, BR, and CSR.