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ANJANA  NANDAKUMAR , TRANSACTION MONITORING ANALYST

ANJANA NANDAKUMAR

TRANSACTION MONITORING ANALYST·FRM Department of Dhanlaxmi Bank

Qatar

High school or equivalent, Mathematics

Work experience

Total years of experience: 3 years, 3 months

TRANSACTION MONITORING ANALYST

April 2024 - Present

FRM Department of Dhanlaxmi Bank

Thrissur, India

April 2024 - Present

• Monitored banking applications resulting in a 15% decrease in fraudulent transactions.
• Analyzed transactions and verified fraud rules, reducing false positives by 20%.
• Managed cases through the Cyber Crime Reporting Portal to ensure timely compliance.
• Enhanced customer fraud complaint handling, achieving a satisfaction rate of 90%.

Company industry:
Banking
Job role:
Banking

RELATIONSHIP MANAGER

March 2023 - March 2024

ICICI Bank Limited

Thrissur, India

March 2023 - March 2024

• Increased cross-selling revenue by 25% through targeted customer engagement techniques.
• Streamlined banking operations improving efficiency by 20%.
• Strengthened customer relationships, raising the Net Promoter Score by 15 points.
• Conducted effective cross-departmental training sessions on customer care improvements.

Company industry:
Banking
Job role:
Accounting and Auditing

Education

St Mary's College

January 2023

January 2023

High school or equivalent, Mathematics

India

LateX

University Of Kerala

August 2021

August 2021

High school or equivalent, regular

India

University of Calicut

January 2021

January 2021

Bachelor's degree, Mathematics

India

GPA (percentage): 76%

GPA (percentage): 76%

University Of Kerala

May 2018

May 2018

High school or equivalent, regular

India

Skills

Compliance
Expert
Compliance
Expert
AML
Expert
AML
Expert
Fraud Analysis
Expert
Fraud Analysis
Expert
Banking
Expert
Banking
Expert
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CORE BANKING
Intermediate
CORE BANKING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FRAUD PREVENTION AND DETECTION
Intermediate
FRAUD PREVENTION AND DETECTION
Intermediate
INJURY PREVENTION
Intermediate
INJURY PREVENTION
Intermediate
MOBILE BANKING
Intermediate
MOBILE BANKING
Intermediate
ONLINE BANKING
Intermediate
ONLINE BANKING
Intermediate
TRANSACTION MONITORING
Intermediate
TRANSACTION MONITORING
Intermediate

Languages

English

Beginner

Malayalam

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Global islamic finance and banking
Alisons academy
Programming

Hobbies and interests

Reading drawing painting Editing