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Marwa Rashed, Senior Site Administrator (Executive Operations Support)

Marwa Rashed

Senior Site Administrator (Executive Operations Support)·TTEC

Egypt

Bachelor's degree, Actuarial Science

Work experience

Total years of experience: 7 years, 11 months

Senior Site Administrator (Executive Operations Support)

October 2024 - Present

TTEC

Cairo, Egypt

October 2024 - Present

• Manage executive operations including scheduling, leadership coordination,
stakeholder communication, and site readiness activities.
• Coordinate executive and client visits, ensuring end-to-end execution across
logistics, presentations, vendor readiness, and stakeholder alignment.
• Support operational continuity across HR, Finance, IT, and Facilities functions in a
fast-paced site environment.
• Manage transport and operational services supporting 200+ employees while
maintaining service quality and efficiency.
• Handle purchase orders, vendor coordination, and operational documentation for
ongoing business requirements.
• Support onboarding, workforce readiness, and internal communication flows across
teams.

Company industry:
Call Centers & Customer Care Outsourcing

Engagement Manager (Operations, CX & Employee Experience)

January 2023 - January 2024

Concentrix

Cairo, Egypt

January 2023 - January 2024

• Led employee engagement strategy and execution across 7 operational sites
(Cairo, Alexandria, Hurghada) with a lean support structure.
• Managed high-profile executive and client visits, ensuring smooth execution across
multiple stakeholders and departments.
• Coordinated large-scale employee engagement programs, recognition initiatives,
and leadership events.
• Acted as liaison for external stakeholders including government entities and
enterprise partners during official visits and communications.
• Delivered site launch and engagement readiness activities contributing to
successful operational rollouts.
• Managed vendor coordination and logistics for large-scale engagement events
under tight timelines.

Company industry:
Call Centers & Customer Care Outsourcing

Executive Assistant / Senior Site Administrator

January 2020 - January 2023

Concentrix - Egypt

6th of October, Egypt

January 2020 - January 2023

• Provided direct executive support including calendar management, travel
coordination, stakeholder communication, and leadership logistics.
• Supported operations expansion impacting 9, 000+ employees across multiple
functions and locations.
• Managed procurement workflows including purchase orders, vendor onboarding,
and expense tracking. Led initiatives, Eliminated Egypt, systems.

Company industry:
Administration Support Services

Assistant Director of Security

November 2017 - January 2020

Semiramis InterContinental Cairo

Cairo, Egypt

November 2017 - January 2020

• Managed VIP protocols, executive visits, and government liaison coordination in a
luxury hospitality environment.
• Coordinated high-visibility events, inspections, and stakeholder engagements with
senior external visitors.
• Delivered training and operational alignment for 100+ staff members.
• Supported audit readiness, documentation systems, and operational compliance
improvements.
• Managed external supplier coordination and travel-related logistics.

Company industry:
Hospitality & Accomodation

Education

Cairo University

January 2012

January 2012

Bachelor's degree, Actuarial Science

Egypt

Skills

BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOBBYING
Intermediate
LOBBYING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Training and Certifications

Certifications
Sales Strategies and Approaches in a New World of Selling
B2B Sales Foundations
Basic Budgeting for Non-Financial Professionals
TL/Supervisor Academy – Making the Transition
Sigma Green Belt (Team Facilitation & Leadership)