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تم إلغاء حظر المستخدم بنجاح
Tarek Ibrahim, HR & Operations (HRO)

Tarek Ibrahim

HR & Operations (HRO)·NEOPAY (MASHREQ BANK)

الإمارات العربية المتحدة

الثانوية العامة أو ما يعادلها, Electric And Communication Engineering

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 5 أشهر

HR & Operations (HRO)

أكتوبر 2025 - حتى الآن

NEOPAY (MASHREQ BANK)

دبي، الإمارات العربية المتحدة

أكتوبر 2025 - حتى الآن

• Spearheaded daily HR and operations workflows, enhancing recruitment processes and employee support systems.
• Drove customer satisfaction initiatives and implemented digital/CRM improvements, contributing to a more efficient environment.
• Fostered cross-functional collaboration, utilizing analytical problem-solving skills derived from electronics and programming studies.
• Maintained a comprehensive understanding of UAE labor law, visa processes, and HR systems to ensure compliance and efficiency.
• Cultivated strong stakeholder relationships, enhancing communication and support across the organization.
• Actively participated in process enhancement projects, leading to improved operational effectiveness and employee engagement.

مجال الشركة:
البنوك

Operations Specialist

يناير 2018 - أكتوبر 2025

Customer Happiness Center – Smart Injaz (Tas‑heel / Amer)

عجمان، الإمارات العربية المتحدة

يناير 2018 - أكتوبر 2025

• Supervised and mentored office staff, enhancing team performance through targeted training and development initiatives.
• Streamlined day-to-day operations to ensure high service quality, effectively managing escalations to achieve customer satisfaction goals.
• Cultivated strong relationships with government departments to expedite case resolution and improve operational efficiency.
• Provided coaching to Emirati employees on MOHRE labor regulations and customer service excellence, fostering a skilled and compliant workforce.
• Implemented performance management strategies that resulted in improved employee engagement and productivity.
• Developed training programs that aligned with organizational goals, enhancing overall team capabilities and service delivery.

مجال الشركة:
خدمات الاستشارات التجارية

Marketing Manager

يناير 2016 - يونيو 2018

Smart Solutions Marketing

عجمان، الإمارات العربية المتحدة هجين

يناير 2016 - يونيو 2018

• Analyzed team performance metrics to enhance employee engagement and productivity.
• Cultivated strong relationships with team members, fostering a collaborative and inclusive workplace culture.
• Developed strategic onboarding and training programs, ensuring alignment with organizational goals.
• Led cross-functional teams to achieve HR initiatives, driving employee satisfaction and retention.
• Utilized data-driven insights to inform talent acquisition strategies and optimize workforce planning.
• Coached and mentored staff, enhancing professional development and career growth opportunities.

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

Purchase Representative

يناير 2014 - ديسمبر 2015

Mahajir Al‑Fujairah Quarries

الفجيرة، الإمارات العربية المتحدة هجين

يناير 2014 - ديسمبر 2015

• Developed strong relationships with vendors to ensure seamless procurement processes, enhancing collaboration and communication.
• Analyzed inventory trends to optimize stock levels, resulting in improved operational efficiency and reduced costs.
• Prioritized customer satisfaction by aligning product availability with demand, demonstrating a commitment to service excellence.
• Leveraged negotiation skills to secure favorable terms with suppliers, contributing to overall budget management.
• Fostered a team-oriented environment by collaborating with cross-functional teams to address inventory challenges and improve service delivery.
• Utilized data-driven decision-making to enhance procurement strategies, ensuring alignment with organizational goals.

مجال الشركة:
المحاجر والتعدين

Administrative / Customer Service

يناير 2013 - يناير 2014

Donia Typing Center

الفجيرة، الإمارات العربية المتحدة

يناير 2013 - يناير 2014

• Assisted in delivering exceptional customer service, enhancing client satisfaction and retention.
• Managed documentation processes, ensuring accuracy and compliance with organizational standards.
• Collaborated with team members to streamline operations, improving efficiency in front-office functions.
• Developed strong communication skills while interacting with diverse clientele, fostering positive relationships.
• Gained foundational experience in administrative tasks, preparing for a future role in HR management.
• Demonstrated adaptability and problem-solving abilities in a fast-paced environment, crucial for HR dynamics.

مجال الشركة:
خدمات الدعم الإداري

التعليم

Ajman University

يناير 2017

يناير 2017

الثانوية العامة أو ما يعادلها، Electric And Communication Engineering

الإمارات العربية المتحدة

Mohamed bin Hamad Alsharqi High School

يونيو 2012

يونيو 2012

الثانوية العامة أو ما يعادلها، high school

الإمارات العربية المتحدة

Skills

CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Mashreq's Internet Postings Policy for Employees & Ex-Employees - 2025
Mashreq Bank
Jun 2026
عرض الشهادات
Information Security Awareness - 2026
Mashreq Bank
Jun 2026
عرض الشهادات

الهوايات

  • Chess
    I use to be a profissional chess player