Yazan Ali

• Managed trade license applications, renewals, and amendments with Dubai DED.
• Prepared and submitted documentation while ensuring regulatory compliance.
• Coordinated with government authorities to expedite processing.
• Maintained accurate client records and application status reports.

• Managed employee requirements and administrative operations.
• Supported lighting design and project coordination.
• Contributed to business growth and client satisfaction.

Coordinating administrative functions in the branch to ensure smooth functioning of operations.
Coordinate with the AML & Compliance department regarding any suspicious issues.
Handling fraud cases received by the risk department and initiating process to prevent loss, both on the part
of the bank and its customers.
Actively sell/cross-sell assets and liability products to new and existing retail / corporate customers.
Assess and recommend loan products applications and maintenance requests.
Developing relations with high-net-worth individuals for organizational growth.

• Managed branch administrative operations.
• Handled AML and compliance coordination.
• Investigated fraud cases and mitigated financial risk.
• Cross-sold banking products and processed loan applications.
• Built relationships with retail and corporate customers.

Attended calls of customers and resolved their banking related issues.
Accountable for blocking / Activating Credit & Debit Cards.
Knowledge in Risk Secure Software for tracking card fraud.
Handled online service problems and activation, Telex & Prime.
Cross-sell bank products, credit cards, loans and investments.

• Resolved customer banking inquiries via call center.
• Blocked and activated debit/credit cards.
• Handled online banking support and fraud tracking.
• Promoted banking products and services.

• Provided hardware, software, and network administration support.