Shiju Kodakkal

• Managed front desk operations, including answering phone calls and responding to emails.
• Maintained accurate and updated records, files, and office databases.
• Prepared invoices and quotations for customers.
• Coordinated labor schedules and daily office activities.
• Ordered office supplies and managed inventory.
• Prepared and submitted weekly and monthly reports.
• Submitted invoices to customers and followed up on payments.
• Maintained office files and ensured smooth office operations.
• Responded to customer inquiries and provided customer support

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Managed office files, including both electronic and hard copy records.
• Prepared reports, documentation, and correspondence.
• Coordinated with and technical staff for daily operations.
• Maintained statistical and financial records.
• Assisted in budgeting and office expense tracking.
• Supervised office support activities and site coordination.
• Ensured proper handling and disposal procedures for raw materials and waste products.
• Built strong relationships with customers and ensured high levels of customer satisfaction.

• Organized timely responses to written orders and customer inquiries.
• Prepared order confirmations, invoices, and customer documentation.
• Coordinated with dealers and end-users regarding product availability and order status.
• Maintained dealer agreements and updated records when necessary.
• Followed up on specification changes and order structures.
• Ensured accurate documentation and filing of customer records.
• Supported customer service activities and maintained strong client relationships