Aymane Lakouarte

Welcome guests upon arrival and provide a warm first impression.
* Handle check-in and check-out procedures efficiently.
* Escort guests to villas or rooms when required.
* Explain resort facilities, activities, dining options, and schedules.
* Answer guest inquiries by phone, email, or in person.
* Assist with bookings for excursions, spa treatments, restaurants, and transfers.
* Handle guest requests such as special amenities, room preferences, and transportation arrangements.
* Resolve guest complaints professionally and promptly.
* Coordinate with housekeeping, engineering, F&B, and other departments to ensure guest satisfaction.
* Maintain accurate guest records, profiles, and billing information.
* Process payments and prepare invoices when needed.
* Promote resort services and activities.
* Follow health, safety, and resort operating procedures.
* Collect guest feedback and report service improvements to management.
* Assist with airport meet-and-greet services and transfer arrangements for arriving and departing guests in many Maldives resorts.

Delivering high-quality service in a fine dining environment
Ensuring smooth service operations with the team

Managed table settings and ensured fine dining standards
Effectively communicated daily specials and menu recommendations
Handled multiple tables maintaining high service standards

Managed guest logistics including transportation and dining reservations

Greeted and guided passengers, answered questions
Assisted passengers during their journey at the airport
Utilized strong communication skills to convey important travel