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Aymane  Lakouarte , Guest Service Agent

Aymane Lakouarte

Guest Service Agent·Sheraton Maldives full moon resort spa

Maldives

Bachelor's degree, Aviation

Work experience

Total years of experience: 3 years, 0 months

Guest Service Agent

December 2025 - Present

Sheraton Maldives full moon resort spa

Male, Maldives

December 2025 - Present

Welcome guests upon arrival and provide a warm first impression.
* Handle check-in and check-out procedures efficiently.
* Escort guests to villas or rooms when required.
* Explain resort facilities, activities, dining options, and schedules.
* Answer guest inquiries by phone, email, or in person.
* Assist with bookings for excursions, spa treatments, restaurants, and transfers.
* Handle guest requests such as special amenities, room preferences, and transportation arrangements.
* Resolve guest complaints professionally and promptly.
* Coordinate with housekeeping, engineering, F&B, and other departments to ensure guest satisfaction.
* Maintain accurate guest records, profiles, and billing information.
* Process payments and prepare invoices when needed.
* Promote resort services and activities.
* Follow health, safety, and resort operating procedures.
* Collect guest feedback and report service improvements to management.
* Assist with airport meet-and-greet services and transfer arrangements for arriving and departing guests in many Maldives resorts.

Company industry:
Hospitality & Accomodation

Service Expert

May 2025 - Present

Vine Restaurant

Doha, Qatar

May 2025 - Present

Delivering high-quality service in a fine dining environment
Ensuring smooth service operations with the team

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

August 2023 - June 2026

Sofitel Hotel

Essaouira, Morocco

August 2023 - June 2026

Managed table settings and ensured fine dining standards
Effectively communicated daily specials and menu recommendations
Handled multiple tables maintaining high service standards

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Butler

January 2024 - January 2024

Oberoi Hotel

Marrakech, Morocco

January 2024 - January 2024

Managed guest logistics including transportation and dining reservations

Company industry:
Hospitality & Accomodation

Customer Service Agent

January 2023 - January 2023

Marrakech International Airport

Marrakech, Morocco

January 2023 - January 2023

Greeted and guided passengers, answered questions
Assisted passengers during their journey at the airport
Utilized strong communication skills to convey important travel

Company industry:
Hospitality & Accomodation

Education

Aircrew

June 2026

June 2026

Bachelor's degree, Aviation

Morocco

Aknsous

July 2021

July 2021

High school or equivalent, Accounting And Economics

Morocco

Skills

ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
COMPASSION
Intermediate
COMPASSION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

Arabic
Beginner
English
Beginner
French
Beginner
Spanish
Beginner