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Hebah Nasser, Assistant Manager/executive secretary and receptionist

Hebah Nasser

Assistant Manager/executive secretary and receptionist·Lotus Retal Training & Development

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 3 years, 0 months

Assistant Manager/executive secretary and receptionist

January 2024 - May 2025

Lotus Retal Training & Development

Abu Dhabi, United Arab Emirates

January 2024 - May 2025

Team & Management Support: Supervise and coordinate
daily team tasks, providing support to senior
management.
Meeting & Schedule Management: Organize meetings,
prepare agendas, and manage executive calendars.
Communication: Handle internal and external
communications, including phone calls, emails, and
greeting visitors.
Financial Management: Track payments, assist with
budgeting, financial reporting, and petty cash
management.
Office Supplies: Manage office supplies to ensure
efficient office operations.
Record Keeping: Maintain organized and confidential
electronic and physical records.
Marketing: Distribute marketing and advertisement
materials to boost visibility.
Training & Workshops: Assist in planning and executing
training sessions for staff and clients.
Vocational training programs:·Supported registration
and coordination for six vocational training tracks,
managing participant data and communication.
• Coordinated directly between center management and
partnered institutions.
• Organized training schedules, prepared e-learning
content, followed up with trainees, and oversaw
graduation ceremonies.

Company industry:
Training & Education Center

Laboratory Assistant /Phelebotomist

January 2022 - November 2022

Life Diagnostic laboratory

Abu Dhabi, United Arab Emirates

January 2022 - November 2022

Performed venipuncture, explained procedures to
patients, and ensured proper identification.
Assisted medical technologists with laboratory tests and
experiments, adhering to safety protocols.
Prepared reagents, solutions, and maintained lab
equipment, performing basic maintenance tasks.
Managed inventory, stocked supplies, and disposed of
biohazardous waste safely.
Maintained a clean and organized laboratory
environment, ensuring smooth workflow.

Company industry:
Other Healthcare Services

Customer Support Agent

September 2018 - April 2019

Tawfeer Company

Abu Dhabi, United Arab Emirates

September 2018 - April 2019

Responded prompt ly and professionally to
customer inqui r ies across var ious channels.
Effect ively resolved customer concerns and
complaints to ensure sat isfact ion.
Assisted wi th order placement, returns
processing, and shipment t racking.
Demonst rated in-depth knowledge of products
and services to assist customers.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

UNIVERSITY OF ILLINOIS GIES COLLEGE OF BUSINESS

January 2025

January 2025

Bachelor's degree, Business Administration

United Kingdom

MIDOCEAN UNIVERSITY

January 2024

January 2024

Master's degree, Business Administration

Cameroon

KHAWARIZMI INTERNATIONAL COLLEGE

January 2022

January 2022

Bachelor's degree, medical

United Arab Emirates

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CLINICAL LABORATORY SCIENCE
Intermediate
CLINICAL LABORATORY SCIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
MEDICAL LABORATORY
Intermediate
MEDICAL LABORATORY
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PRODUCTIVITY IMPROVEMENT
Intermediate
PRODUCTIVITY IMPROVEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
Medical Laboratory technologist [First Aid Certification] (Tatweer Security Training
Medical Laboratory technologist