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احمد صالح , CUSTOMER SERVICE PROGRAMMER MANAGER

احمد صالح

CUSTOMER SERVICE PROGRAMMER MANAGER·INDX:

Jordan

Bachelor's degree, Economics And Computer Information Systems

Work experience

Total years of experience: 3 years, 8 months

CUSTOMER SERVICE PROGRAMMER MANAGER

October 2022 - Present

INDX:

Amman, Jordan

October 2022 - Present

Plan, build the infrastructure for the company and
implement the system for auto system covering all
divisions:

Key
• Establishing & managing new system within the
company organization and integrated divisions to help
and support the business requirements plan in the
trade.
• Start establishing the warehouses system including
the inventory and costing wise and prepare the facility
with the support tools and kit.
• Training the fields team such as the cooling
technician and supervisors on the Best Practice Tools
through the mobile field services for each process.
• Establishing and managing the right system for the
assets data base tracking.
• Monitor and ensure that all sales orders measured
based on the agreed KPI`s with the principal.
• Develop the Division team plan to ensure the right
implementation with the right KPI`s by providing the
right assets with the right shop size.
Key Achievements:
• Achieved the system Implementation within the
agreed time.
• Prepared and build the system setup with all
equipment and tools preparation to support the field
assets requirement.
• Achieved the agreed KPI`s with the clients and shared
online dashboards in weekly and monthly basis
• Achieved the response time target for the data base
reports on weekly and monthly basis.
• Achieved the and tracked the cost centre for each
transaction per each contract
• Achieved the financial reports and reporting to the
monthly closing (Invoicing Auto Runing).
• Achieved the 90% of assets data accuracy for the
assets in the trade.
• Achieving the 95% of the inventory cross all depots
and running the monthly closing reports for financial
closing
• Achieved the workflow process setup for all service /
transaction type
• Held and conduct all trainings for all the staff which
related to the portals and screen menu
• Achieved and observed the data base uploading
• Achieved and observed time frame for implementation
• Developed and trained all key users as per their
positions and responsibilities
• Achieved the plan for externa users training on the
system portal
• Conducted the training for the HR and Payroll team

Company industry:
Software Development

Education

Petra University

September 2025

September 2025

Bachelor's degree, Economics And Computer Information Systems

Jordan

Skills

SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
UNIT TESTING
Intermediate
UNIT TESTING
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
MICROSOFT DYNAMICS
Intermediate
MICROSOFT DYNAMICS
Intermediate

Languages

English
Expert
Arabic
Native Speaker