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Obada Alzyoud, Customer service agent

Obada Alzyoud

Customer service agent·Extensya

United Arab Emirates

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 3 years, 6 months

Customer service agent

February 2026 - June 2026

Extensya

Amman, Jordan

February 2026 - June 2026

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Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales and Marketing Assistant

January 2023 - June 2026

strings and things

Amman, Jordan •Hybrid

January 2023 - June 2026

Strings and Things
Coordinated marketing campaign logistics to ensure timely delivery and consistency across all
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promotional channels, improving brand visibility
Processed sales orders accurately to enhance transaction efficiency and maintain up-to-date
customer records, supporting seamless order fulfillment
Monitored customer feedback and inquiries to facilitate prompt resolution and improve overall
client satisfaction and retention
Collaborated with cross-functional teams to align sales materials with marketing strategies,
increasing message clarity and market
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Guest service agent

September 2025 - February 2026

Mövenpick Resort & Spa Dead Sea

Amman, Jordan

September 2025 - February 2026

Verified guest preferences during check-in to personalize service delivery, increasing guest
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• satisfaction and fostering repeat visits
Verified guest preferences and coordinated personalized amenities, elevating overall satisfaction
and fostering repeat visits to the resort
Handled guest check-ins and resolved billing inquiries promptly, ensuring smooth transactions and
enhancing overall operational efficiency at the front desk
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Mazhar Arslan High School

May 2025

May 2025

Bachelor's degree, Business Administration And Hospitality Management

Jordan

Skills

ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate

Languages

English
Beginner
Arabic
Beginner