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Angeles Jr De Guzman, it helpdesk administrator

Angeles Jr De Guzman

it helpdesk administrator·Shoreline services (Formerly Castletown group services Inc.)

Philippines

Bachelor's degree, Information Technology And Engineering

Work experience

Total years of experience: 2 years, 4 months

it helpdesk administrator

February 2024 - May 2026

Shoreline services (Formerly Castletown group services Inc.)

Pasay, Philippines •Hybrid

February 2024 - May 2026

Managed user accounts, security profiles, and access in Microsoft 365 Admin Center, Exchange, Entra ID, and IAM, ensuring policy compliance. Handled Intune, Mobile Device Management, and security configurations for endpoint protection. Administered Microsoft Cloud services, including migrations, licensing, and policy enforcement.
Conducted hardware deployment, OS re-imaging, software updates, and application management per security protocols. Monitored network performance with PRTG, troubleshooting
connectivity issues. Resolved incidents using Manage Engine ticketing, identifying root causes and solutions. Provided support for Citrix Virtualization (DaaS) environments.
Delivered daily reports to management and clients, maintaining communication via chat, email, and phone.
Company industry:
Business Support Services

Education

STI College

May 2018

May 2018

Bachelor's degree, Information Technology And Engineering

Philippines

GPA (rating): Very good

GPA (rating): Very good

Skills

Independent Thinker
Intermediate
Independent Thinker
Intermediate
Customer Support
Intermediate
Customer Support
Intermediate
Tech Savvy
Expert
Tech Savvy
Expert
administration
Intermediate
administration
Intermediate
troubleshooting
Expert
troubleshooting
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Installation
Expert
Installation
Expert

Social profiles

Languages

Tagalog

Expert

English

Intermediate