Angeles Jr De Guzman

Managed user accounts, security profiles, and access in Microsoft 365 Admin Center, Exchange, Entra ID, and IAM, ensuring policy compliance. Handled Intune, Mobile Device Management, and security configurations for endpoint protection. Administered Microsoft Cloud services, including migrations, licensing, and policy enforcement.
Conducted hardware deployment, OS re-imaging, software updates, and application management per security protocols. Monitored network performance with PRTG, troubleshooting
connectivity issues. Resolved incidents using Manage Engine ticketing, identifying root causes and solutions. Provided support for Citrix Virtualization (DaaS) environments.
Delivered daily reports to management and clients, maintaining communication via chat, email, and phone.