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Mouna Amri, Consultante Projet Télécom – Projets Entreprises

Mouna Amri

Consultante Projet Télécom – Projets Entreprises·Amaris Consulting

Tunisia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 5 years, 8 months

Consultante Projet Télécom – Projets Entreprises

July 2025 - Present

Amaris Consulting

Tunis, Tunisia •Remote

July 2025 - Present

• Gestion des projets FTTO pour les clients entreprises
• Coordination entre équipes techniques, prestataires et clients
• Suivi du déploiement des liens fibre optique
• Contrôle qualité et suivi des KPI projet
• Gestion des incidents techniques et des escalades
• Respect des délais et suivi de la satisfaction client
Company industry:
Business Consultancy Services

Experte FTTH / Support Technique N2

July 2020 - March 2025

Advancia Teleservices

Tunis, Tunisia •Remote

July 2020 - March 2025

Projet : FTTH - Sogetrel / Bouygues Telecom
• Planification et confirmation des rendez-vous clients
• Traitement des incidents et réclamations FTTH
• Validation des routes optiques et faisabilité réseau
• Support technique de niveau 2 (N2)
• Résolution des incidents réseau et suivi des escalades
• Clôture des dossiers et suivi de facturation
• Garantie de la continuité de service et de la qualité opérationnelle
Company industry:
Telecommunications

Education

Higher Institute Of Languages Of Tunis

June 2016

June 2016

Bachelor's degree, Business Administration

Tunisia

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FIBER OPTIC NETWORK
Intermediate
FIBER OPTIC NETWORK
Intermediate
FIBER OPTICS
Intermediate
FIBER OPTICS
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
R PROGRAMMING LANGUAGE
Intermediate
R PROGRAMMING LANGUAGE
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

French
Expert
English
Intermediate
Arabic
Native Speaker

Training and Certifications

Certifications
Licence en Anglais des Affaires