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Fatima Hassanien, Friendly Visitor Volunteer

Fatima Hassanien

Friendly Visitor Volunteer·Brant County Health Care System

Canada

Diploma, Arts And Business

Work experience

Total years of experience: 9 years, 1 months

Friendly Visitor Volunteer

January 2018 - January 2025

Brant County Health Care System

Brantford, Canada

January 2018 - January 2025

Company industry:
Medical & Healthcare Equipment

Volunteer

January 2021 - January 2022

Senior Resource Centre,

Brantford, Canada

January 2021 - January 2022

Company industry:
Economics & Financial Consulting
Job role:
Medical, Healthcare, and Nursing

Customer Service Representative

January 2016 - November 2016

Alorica

Hamilton, Canada

January 2016 - November 2016

• Booked HVAC service appointments in a call centre environment efficiently
• Resolved complex inquiries and de-escalated challenging calls to ensure a
positive customer experience

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Travel Consultant

January 2013 - January 2014

Expedia Cruises,

Brantford, Canada

January 2013 - January 2014

• Provided expert travel advice and book comprehensive vacation packages
• Delivered seamless trip planning through personalized reservations and
detailed itinerary management

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Education

Mohawk College

April 2013

April 2013

Diploma, Arts And Business

Canada

North Park CVS

January 2010

January 2010

Bachelor's degree, high school

Canada

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
Teamwork
Expert
Teamwork
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERVIEWING SKILLS
Intermediate
INTERVIEWING SKILLS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PERSONALIZED SERVICE
Intermediate
PERSONALIZED SERVICE
Intermediate
REMOTE TECHNICAL SUPPORT
Intermediate
REMOTE TECHNICAL SUPPORT
Intermediate
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Administration
Expert
Administration
Expert
Accounting
Expert
Accounting
Expert
Science
Expert
Science
Expert
Sales
Expert
Sales
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Training and Certifications

Certifications
Specialized Training: TICO Certification;
Tourism & Travel Diploma
Shop, Eat, Work Here Workshop Certificate
Safe Food Handling Certification