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Hassan Sdel, Shift Leader

Hassan Sdel

Shift Leader·Vodafone

Egypt

Bachelor's degree, Public Law

Work experience

Total years of experience: 5 years, 5 months

Shift Leader

January 2025 - Present

Vodafone

Mansoura, Egypt

January 2025 - Present

Led and organized daily team operations.
Monitored employee performance.
Handled customer issues and inquiries.
Prepared daily reports.
Coordinated between management and staff.
Achieved quality and customer service targets
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Assistant Manager

January 2022 - January 2025

Ahmed Saad Optical Company

Mansoura, Egypt

January 2022 - January 2025

Supervising sales teams and operations
© Managing inventory and suppliers
© Preparing performance reports for management
Company industry:
Watches & Luxury Goods
Job role:
Accounting and Auditing

Sales Representative

January 2021 - January 2022

Hamed Abdullah Optical Company

Mansoura, Egypt

January 2021 - January 2022

Achieving monthly sales targets
© Providing customer service and optical consultations
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Education

Mansoura University

January 2025

January 2025

Bachelor's degree, Public Law

Egypt

Mansoura University

January 2023

January 2023

High school or equivalent, Administration And Law

Egypt

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HUMAN DEVELOPMENT
Intermediate
HUMAN DEVELOPMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PUBLIC LAW
Intermediate
PUBLIC LAW
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
Business Administration course
Modem Marketing course
Sales Management course
Human Development course
«ICDL Certificate (Computer Skills)