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عمر العالم, Technical Support

عمر العالم

Technical Support·International Software Company,

Jordan

High school or equivalent, علمي

Work experience

Total years of experience: 11 years, 1 months

Technical Support

July 2019 - June 2026

International Software Company,

Jeddah, Saudi Arabia

July 2019 - June 2026

Confronting customers and solving problems directly
Displaying and activating devices for customers
Displaying and activating devices for customers
Full responsibility for the service of customers available within a specific area
Company industry:
IT Services
Job role:
Information Technology

Waiter's Team Leader

January 2023 - December 2025

Wang Family Chinese Restaurant,

Amman, Jordan

January 2023 - December 2025

Ensuring the quality of customer service by the waiter
Distribution of full tasks in the hall and reception
Organizing the daily schedule of hall employees
Company industry:
Catering, Food Service, & Restaurant

Machine Operator

January 2024 - January 2025

Eon Dental Company

Amman, Jordan

January 2024 - January 2025

Operating manufacturing machines
Understanding task implementation
Task distribution in the shortest time
Knowledge of AI-operated devices
Problem-solving with focus on accuracy
Company industry:
Other Healthcare Services

pilgrims Distribution & Organizing

January 2015 - January 2019

Fog Al-Huda Company for

Mecca, Saudi Arabia •Hybrid

January 2015 - January 2019

Full responsibility for approx. 500 pilgrims
Welcoming and guiding them to perform rituals
Organizing sitting times as per ministry schedule until departure
Company industry:
Events Management

Education

King Faisal School

June 2016

June 2016

High school or equivalent, علمي

Saudi Arabia

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Turkish

Intermediate